
Customer Success Specialist
21 hours ago
Key Responsibilities in the role:
Customer Project Management
Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
Completing the Discovery phase.
Coordinating with the customers and the internal teams to complete the project in a timely manner
Creating Project Plans and sending regular reports to the customers
Customer Service
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
Creating/Modifying Crystal reports
Training
Planning, packaging and delivering trainings for customers remotely or onsite
Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support
Management
Regular daily/weekly reports to the management
Data Projects
Analyze and create Project specifications
Data Setup based on specifications.
Code/Release Testing and quality assurance
Maintain standards compliance
Experience
: 3-4 years
Qualification: B.Tech or B.E in Computer Science with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software
Location
: Vadodara
Soft Skills
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with minimal supervision
Job Type:
Full-time
-
AI-Native Customer Success Specialist
2 weeks ago
Vadodara, Gujarat, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 2,40,00,000About our company, we're a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We currently work with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors backing us.Our mission is to provide customers with a delightful...
-
Customer Success Manager
18 hours ago
Vadodara, Gujarat, India Windowmaker Software Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout Us:Windowmaker Software Limited is a highly esteemed software company in the window and door industry. With over 40 years of experience, we have built a reputation for crafting innovative, industry-leading solutions trusted by customers worldwide. Our expertise and commitment to excellence have established us as a trusted name in the industry.Job...
-
Customer Information Specialist
2 weeks ago
Vadodara, Gujarat, India beBeeVerification Full time ₹ 8,00,000 - ₹ 12,00,000Identity Verification SpecialistSummary: Ensure customer accuracy and security through video calls.Key Responsibilities:Handle video calls for KYC verificationVerify customer details for accuracyMaintain information security and quality assurance standardsJob Role:The Identity Verification Specialist plays a crucial role in our organization by ensuring the...
-
Customer Success Associate
2 weeks ago
Vadodara, Gujarat, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000At Airblack, we are on a mission to empower microentrepreneurs and creators. We are seeking a skilled professional who will be responsible for engaging with prospective students to generate leads and assess their fit for our courses.Our ideal candidate has excellent communication skills, is able to work independently, and has a passion for helping others...
-
Client Success Specialist
2 weeks ago
Vadodara, Gujarat, India Windowmaker Software Full time US$ 80,000 - US$ 1,20,000 per yearJob Purpose:As a Client Success Engineer, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support,...
-
Global Visa Consultant
2 weeks ago
Vadodara, Gujarat, India beBeeVisa Specialist Full time ₹ 50,00,000 - ₹ 80,00,000A highly skilled professional is required to guide clients through the complex process of visa applications for study abroad, permanent residency and visitor & family visas.The ideal candidate will be responsible for consulting with clients, assessing their visa eligibility, documenting and preparing them for language proficiency tests such as IELTS and...
-
Career Advancement
1 week ago
Vadodara, Gujarat, India beBeeCustomerSuccess Full time ₹ 2,200 - ₹ 2,800Job Title: Customer Success Intern About the OpportunityWe are seeking a highly motivated and detail-oriented candidate to fill the role of Customer Success Intern. Key ResponsibilitiesCandidate Advocate: Respond to inquiries, resolve issues via email or chat in a timely and professional manner.Document Reviewer: Review documents for accuracy and...
-
Customer Service Specialist
2 weeks ago
Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 1,80,000 - ₹ 18,00,000Customer Service SpecialistWe are seeking a skilled Customer Service Specialist to assist our customers in Vadodara, India.The ideal candidate will be responsible for preparing and serving hot and cold drinks to our valued patrons. They will also maintain a clean and hygienic work environment and provide exceptional customer service.Key...
-
Customer Support Specialist
3 weeks ago
Vadodara, Gujarat, India TalentBridge Full timeClient Support SpecialistRotational Shifts - Max up to 42K in hand (Based on experience)Key Responsibilities:We are looking for positive, self-motivated professionals with customer support experience andan affinity for technology products and innovation. In this role, you will be working directly withour active clients assisting with any product feature...
-
Customer Support Specialist
3 weeks ago
Vadodara, Gujarat, India TalentBridge Full timeClient Support Specialist Rotational Shifts - Max up to 42K in hand (Based on experience) Key Responsibilities: We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product...