Client Success Manager
4 days ago
Job Purpose:
As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers.
Responsibilities:
· Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams.
· Provide customer service, resolving escalated cases and ensuring timely solutions.
· Log activities and ensure services are paid for.
· Plan and deliver trainings for customers, acclimatizing them with Windowmaker.
· Provide regular reports to management.
· Oversee the Customer Support and Data team.
Key Tasks:
· Communicate with clients, reduce turnaround time, and assign work to resources.
· Prepare productivity reports and schedule resources for service requests.
· Improve processes and provide effective support to customers.
· Ensure regular customer training on latest releases.
· Provide technical support to sales staff and help with technical demos.
· Develop reports to improve efficiency and quality of deliverables.
· Identify training needs and schedule sessions.
· Oversee operational duties of the customer service team
· Maintain records or tickets of all interactions with customers
· Train new employees
· Maintain customer satisfaction by providing problems-solving resources
· Research and implement new ways to improve the customer experience
· Implement best practices in customer service management
· Contributes customer service information and recommendations to strategic plans and reviews.
Experience:
12 to 17 years
Skills:
· IT background.
· Excellent communication skills in English.
· Analytical and technical mindset.
Location: Vadodara
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