Front Desk cum Customer Relations Executive

4 days ago

Gurgaon, Haryana, India Kinetiq Physiotherapy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Us

KINETIQ
is a science-led physiotherapy and functional fitness brand, committed to helping people move better, feel stronger, and live freely. We deliver personalized care through evidence-based physiotherapy, strength training, and holistic recovery — online, offline, and hybrid.

Position - Front Desk cum Customer Relations Executive

Experience years of experience

Location - Gurugram

Key Responsibilities

  • Handle inbound and outbound client calls with warmth and clarity.
  • Schedule and manage physiotherapy appointments using booking software.
  • Send reminders, follow-ups, and confirmations to clients via phone or WhatsApp.
  • Maintain detailed records of client communications and feedback.
  • Act as the first point of contact at the clinic — provide assistance, directions, and information.
  • Coordinate with physiotherapists and admin to ensure smooth client flow.
  • Share program/service information and answer client queries professionally.
  • Upsell relevant services or packages when appropriate.
  • Report any client issues or scheduling gaps to the clinic lead promptly.

Candidate Requirements

  • Excellent verbal communication in English and Hindi.
  • Professional phone and in-person etiquette.
  • Strong organizational skills and attention to detail.
  • Basic computer literacy (Google Sheets, Calendars, or clinic software).
  • Ability to handle pressure during peak hours.
  • Prior experience in customer service, healthcare, or telecalling preferred.

Interested candidates can send their CVs to

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