Front Desk Manager

18 hours ago

Gurgaon, Haryana, India Codecalculus Full time ₹ 2,40,000 - ₹ 3,10,000 per year

We are hiring a Front Desk Manager who will be the face of our Hotels. The ideal candidate should be courteous, patient, humble, and always maintain a professional demeanor while ensuring excellent guest experiences. Oversees front desk operations, reservations, and guest relations while ensuring exceptional service delivery and communication.

Key Responsibilities

  • Front Desk Supervision – Manage check-in/out processes, guest records, and cash handling.
  • Guest Relations – Handle VIP guests, complaints, and special requests.
  • Coordination – Bridge communication between FO, HK, and F&B.
  • Training – Coach front office staff in grooming, etiquette, and upselling.
  • Revenue Support – Drive upselling of rooms and in-house services.

Key Requirements

  • Education: Graduate / Diploma in Hospitality Management preferred.

Experience:

  • 2+ years in front office/guest relations role in hotels, resorts, or hospitality establishments preferred.

Skills & Attributes:

  • Excellent communication (English & local language).
  • Humbleness, patience, and politeness are mandatory qualities.
  • Strong customer service orientation and problem-solving skills.
  • Professional grooming and pleasing personality.
  • Knowledge of reservation systems is an added advantage.

What We Offer

  • Competitive salary package.
  • Professional training and growth opportunities.
  • A dynamic and supportive hospitality work culture.

Job Type: Full-time

Pay: ₹24, ₹31,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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