Academic Operation

17 hours ago

Bengaluru, Karnataka, India Mindtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Industry & Sector
A fast-growing EdTech and corporate training organisation delivering digital learning programs, instructor-led training, and blended learning solutions across India. We partner with academic institutions and enterprise clients to design, operate, and scale high-quality learning experiences supported by data-driven operations.

Role: Academic Operations Manager

Location: India (On-site)

About the Opportunity

We are seeking an experienced Academic Operations Manager to own day-to-day program delivery, operational excellence, and continuous improvement of our learning programs. This role sits at the intersection of curriculum, learner experience, and cross-functional delivery, driving high retention and program quality through robust processes and data.

Role & Responsibilities
  • Manage end-to-end academic operations for assigned programs: scheduling, enrollment, attendance tracking, assessments, and certification workflows.
  • Administer and optimise the LMS and SIS—maintain course shells, user provisioning, gradebooks, and automated notifications.
  • Coordinate with curriculum designers, trainers, and subject-matter experts to ensure timely content deployment and version control.
  • Implement and monitor quality assurance processes: audit learning artifacts, proctoring standards, and learner feedback loops.
  • Track operational KPIs (completion, attendance, NPS) and produce actionable reports to stakeholders to drive retention and performance improvements.
  • Lead process improvement initiatives, standard operating procedures (SOPs), and on-site coordination for classroom and hybrid sessions.
Skills & Qualifications
Must-Have
  • Proven experience managing academic or training operations in EdTech, university programs, or corporate learning environments.
  • Hands-on experience with Learning Management Systems (LMS) and Student Information Systems (SIS).
  • Strong program coordination skills with demonstrated use of project management best practices.
  • Proficiency in data analysis and reporting using Excel, Google Sheets, or BI tools to drive decisions.
  • Experience implementing quality assurance processes and SOPs for learning delivery.
  • On-site availability and ability to coordinate with cross-functional teams and in-person training logistics.
Preferred
  • Experience with Moodle, Canvas, or other major LMS platforms.
  • Familiarity with basic SQL or data-visualisation tools (Looker, Power BI, Tableau).
  • Prior exposure to blended learning program design or corporate L&D operations.
Benefits & Culture Highlights
  • Hands-on role with clear ownership and visibility to senior leadership.
  • Collaborative, learner-centric culture focused on innovation and continuous improvement.
  • Opportunity to shape scalable processes and impact thousands of learners across India.

To apply, please be prepared to share examples of operational playbooks, LMS administration experience, and program KPIs you have managed.

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