Customer Relationship Management

2 weeks ago

Jaipur, Rajasthan, India INNOVISION Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

A H International Private Limited is seeking a proactive and detail-oriented CRM Executive to manage and enhance client relationships, oversee billing activities, and support day-to-day customer service operations. The ideal candidate will have strong communication skills, proficiency in MS Excel, and a customer-first mindset.

Key Responsibilities:
  • Act as the primary point of contact for existing and new clients, ensuring timely and professional communication.
  • Manage and maintain client relationships by addressing queries, providing information, and resolving issues promptly.
  • Prepare and maintain accurate records of client communications, contracts, and support requests.
  • Handle client onboarding and ensure a smooth transition and training as required.
  • Coordinate with internal departments (sales, accounts, logistics) to ensure timely delivery and resolution of client concerns.
  • Generate and manage client billing, invoices, and payment follow-ups.
  • Create and analyze reports using MS Excel for client accounts, billing status, and service efficiency.
  • Assist in the development and implementation of CRM strategies to improve customer retention and satisfaction.

Must have experience in any Industry - E-commerce / Logistics

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