Senior Associate, Learning

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Associate, Learning & Development

Job Summary:

As a key member of the JLL Business Services (JBS) Learning & Development (L&D) team, this role will ensure robust employee upskilling and development through targeted learning experiences designed to meet the needs of Operations professionals. A key part of this role includes facilitating learning programs, ensuring high quality L&D data, and ensuring a consistent experience of our programs and products.

Learning and Development Specialist Core Responsibilities:

Lead and facilitate interactive in-person learning sessions, workshops that are engaging and captivate participants' attention.

Responsible for delivering a range of learning experiences from new hires to seasoned professionals and managers.

Regularly assess, evaluate, monitor, and track the effectiveness and success of training programs.

Work collaboratively with internal stakeholders and subject matter experts to gather requirements and content.

Manage the administration and optimization of the Learning Management System (LMS) to ensure it aligns with the organization's requirements and effectively supports learning and development initiatives.

Efficiently collect training data and ensure the accuracy of numbers recorded in training reports and files for effective data management and reporting.

Provide regular feedback to participants and management regarding the outcomes and impact of training programs.

Provide coaching and mentorship to employees as part of their professional development initiatives.

Role requirements:

Facilitation: 40%

Planning: 30%

Data Management: 30%

Must be available to work from the Gurugram office

Skills & Qualifications

10-12 years of related experience

Training and Facilitation Skills – Proficient in designing and delivering engaging training sessions, workshops, and other learning activities, and the ability to adapt training methods to meet different learning styles and needs.

Principles of Adult Learning

Instructional Design

Needs Assessment – Ability to conduct comprehensive training needs analysis (TNA) to identify skill gaps, performance improvement areas, and learning requirements for diverse groups.

Project Management – Proficiency in project management methodologies to plan, organize, and execute learning and development initiatives, managing timelines, resources, and stakeholder's expectations.

Data Analysis and Evaluation – Collect and analyze training data, measure the effectiveness of learning programs, evaluate learner performance, and data-driven decisions to enhance training outcomes.

Experience and technical skills

English Proficiency:

Candidates must have strong command on English Language to facilitate communication and learning sessions effectively.

Microsoft Office Knowledge:

Proficiency in tools, particularly Excel and PowerPoint, is vital for managing data, creating presentations, and facilitating training modules.

Basic Knowledge of Learning Management Systems (LMS):

This will help in creating and delivering Learning courses and tracking the progress of our teams.

Collaborative Skills:

The specialty to work harmoniously with a variety of stakeholders, ensuring alignment and mutual support.

Relationship Building Skills:

Essential for developing and maintaining positive rapport with team members and stakeholders, fostering a successful learning environment.

Business Acumen:

An understanding of business operations that will be key in delivering training and development initiatives that align with organizational goals.

Adaptability and Continuous Learning – Readiness to adapt to evolving learning needs and technologies, and a commitment to staying updated with industry advancements, best practices, and emerging trends in learning and development.

Organizational and Analytical Skills – Manage multiple training programs, prioritize tasks, and handle administrative responsibilities effectively. Analytical skills are needed to assess training impact and identify areas for improvement.

Communication and Relationship Building – Effectively interact with stakeholders, subject matter experts, and learners to build strong relationships necessary for successful collaboration.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register on our career site: to capture your details in our system.

The Team:

At we cultivate diversity, inclusivity, and continuous growth through comprehensive training programs that empower employees to reach their full potential. Using innovative and tailored approaches, we enhance skills, knowledge, and expertise – driving individual and organizational success.​

Apply Today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.