
Associate/ Senior Associate- OTC
2 hours ago
Role: Associate or Senior Associate (Order to Cash Management)
Experience: 1-6 yrs
Location - Hyderabad Shift: US Shifts (Night Shift)
About the Role:
We are looking for talented professionals with strong communication skills and hands-on experience in Order-to-Cash (OTC) processes, particularly in B2B Collections. The role involves end-to-end ownership of collection activities, ensuring timely resolution of outstanding invoices, and maintaining strong client relationships.
Key Responsibilities
- Manage B2B collections for US clients in alignment with defined SLAs.
- Follow up with customers on overdue invoices through calls and emails.
- Reconcile customer accounts, research unapplied payments, and resolve discrepancies.
- Collaborate with internal teams (Billing, Cash Applications, Customer Service) for smooth dispute resolution.
- Maintain accurate records of collection activities in the system.
- Ensure compliance with company policies and audit requirements.
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