Executive - Returns
17 hours ago
Job Description – Executive, Returns
Location: [Insert Location]
Department: Operations / Customer Experience
Reports To: Returns Manager / Operations Lead
About Zouk
Zouk is a proudly Indian, 100% vegan lifestyle brand that blends modern functionality with
traditional aesthetics. With thousands of happy customers and growing rapidly, we are
committed to ensuring a smooth and customer-friendly returns experience as part of our
D2C journey.
Role Overview
We are looking for an Executive – Returns to handle the day-to-day operations of customer
returns and exchanges. The role involves coordinating with customers, logistics partners,
and internal teams to ensure quick resolution, accurate tracking, and an excellent post-
purchase experience.
Key Responsibilities
Process and manage return and exchange requests raised by customers/marketplace.
Coordinate with courier/logistics partners to arrange return pickups and monitor
status.
Verify and inspect returned products as per company guidelines and within TAT.
Maintain accurate records of returns, refunds, and replacements in system/ERP.
Work closely with the warehouse and quality team to process returned goods.
Assist in preparing daily/weekly reports on returns volume, reasons, and resolutions.
Support the customer service team in handling return-related escalations.
Highlight recurring issues or return trends to the Returns Manager.
Qualifications & Skills
Graduate in any stream (Operations, Commerce, Supply Chain preferred).
0–2 years of experience in e-commerce operations, returns management, or customer
support (freshers with strong interest in operations can apply).
Good communication skills – written and verbal.
Basic proficiency in MS Excel / Google Sheets.
Problem-solving attitude and ability to work in a fast-paced environment.
Attention to detail and customer-first approach.
What We Offer
Exposure to end-to-end D2C operations in a fast-growing brand.
Opportunity to grow within the operations and supply chain function.
Collaborative and supportive team culture.
Competitive compensation and employee discounts on Zouk products.
Job Type: Full-time
Pay: ₹12, ₹20,000.00 per month
Application Question(s):
- Are you keen to work on e-commerce operations, returns management?
Work Location: In person
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