Junior Associate

1 day ago


Cochin, Kerala, India Stelling Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per year
  • Hindi and English Proficiency is required.
  • 1 year of previous Quality/Training experience in a call centre background - Highly preferred

We are looking for a detail-oriented 'Junior Associate - Quality & Training' to join our team. The role involves monitoring customer interactions, evaluating call quality, and supporting continuous improvement efforts to ensure a high standard of customer service.

Job Responsibilities:

  • Listen to recorded calls to check quality and accuracy.
  • Report call issues or problems to senior team members.
  • Support training of new joinees.
  • Help update call scripts or guidelines when needed.
  • Work with team leads to improve agent performance.
  • Keep records of quality checks and reports.

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