Head Operations

19 hours ago

Chennai, Tamil Nadu, India Casagrand Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Job Title: Head Operations (Telemarketing / Tele sales / Real Estate /BPO)
  • Location: Chennai
  • Experience: 8 12 Years
  • Industry: BPO / Telemarketing / Real Estate Sales
  • Employment Type: Full-time

Job Summary:

We are looking for a dynamic and strategic Head Operations to lead and manage our large-scale Telemarketing & Tele sales operations within the Real Estate / BPO sector. The ideal candidate should have proven experience in driving performance, improving efficiency, and leading multiple teams to achieve business goals.

Key Responsibilities:

  • Oversee the end-to-end Telemarketing and Telesales operations across multiple teams.

  • Design and implement sales processes, call quality frameworks, and performance improvement plans.

  • Ensure daily, weekly, and monthly sales targets are achieved across all calling teams.
  • Lead, coach, and motivate team leaders and agents to maintain productivity and morale.
  • Collaborate with management and marketing teams for campaign planning, lead allocation, and conversion optimization.
  • Monitor KPIs and create regular MIS & performance reports for management review.
  • Implement strategies for cost control, efficiency, and operational excellence.
  • Maintain customer experience quality and ensure compliance with company policies.
  • Coordinate training & development sessions for sales effectiveness.
  • Drive innovation in tele calling scripts, customer handling, and CRM utilization.

Key Requirements:

  • 8–12 years of experience in BPO Operations / Telemarketing / Tele sales Management, preferably in the Real Estate domain.
  • Strong experience in handling large teams (100+ callers) and multiple team leads.
  • Excellent knowledge of sales funnels, lead management, and performance analytics.
  • Proven record in achieving sales targets and improving operational KPIs.
  • Strong leadership, communication, and problem-solving skills.
  • Proficient in Excel / MIS reporting / CRM tools.

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