Customer support executive

2 days ago

Chennai, Tamil Nadu, India 808c9a8e-7b5d-4403-a20c-323b379665c8 Full time ₹ 8,000 - ₹ 28,676 per year

Customer Support Executive is usually the first point of contact for customers through phone, email, chat, or social media, handling questions, complaints, and basic technical or account issues.�� The goal is to resolve issues quickly, keep customers satisfied, and maintain long-term relationships with them.��Answer customer queries through calls, emails, chat, or tickets and give clear, accurate information about products, services, billing, or orders.���Troubleshoot common issues, provide step‑by‑step guidance, and escalate complex problems to senior or technical teams when needed.���Record every interaction properly in CRM or ticketing tools, including issue details, actions taken, and follow‑up required.���Collect customer feedback, track recurring problems, and share insights with teams like product, sales, or operations to improve service.���

Job Types: Full-time, Fresher

Pay: ₹8, ₹28,376.66 per month

Benefits:

  • Internet reimbursement
  • Life insurance
  • Paid sick time
  • Work from home

Work Location: In person

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