International Chat and Voice Process

1.Patient Interaction: Engage with patients through chat to answer inquiries, resolve issues, and provide service information.2.Problem-Solving: Address and resolve patient concerns efficiently, ensuring high patient satisfaction.3.Maintain Records: Log and document chat conversations, resolutions, and patient feedback in a CRM system.4.Adherence to...

Position SummaryWe are seeking highly motivated and customer-oriented professionals for the role ofProcess Associatefor anInternational Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.Key ResponsibilitiesManage customer...

Key ResponsibilitiesHandle customer queries via calls and chat process.Explain company services and resolve customer concerns.Maintain accurate records of customer interactions.Build strong customer relationships and ensure satisfaction.Skills RequiredGood communication skillsBasic computer knowledge & typing speed.Positive attitude, team player &...

Position Overview:We are looking for talented individuals for Customer Success Specialists role who are passionate about making a big impact in customer success including physicians primarily based in UK.Responsibilities:Account Management:Maintain accurate records of all collection activities, including communication logs, payment arrangements, and amounts...

Customer Service Executive:Handle inbound calls, chats & emailsManage tickets & resolve within TATHandle escalations with empathyEnsure CSAT & process adherenceCoordinate with internal teamsFlexi workingWork from homeHouse rent allowanceEmployee state insuranceAnnual bonusPerformance bonusLeave encashmentProvident fundMaternity leaves

Job Title: Customer Success Associate (International Process)Location:Gurugram, HaryanaWork Mode:Work from OfficeAbout The RoleWe are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within...

Job DescriptionWe're looking for a Technical Product Manager (TPM) to lead the strategy, development, and delivery of customer service solutions within our SaaS platform. You'll collaborate closely with engineering, design, and customer success teams to build products that empower enterprises to deliver exceptional customer experiences through automation,...

Technical Product ManagerJob DescriptionWere looking for a Technical Product Manager (TPM) to lead the strategy, development, and delivery of customer service solutions within our SaaS platform. You'll collaborate closely with engineering, design, and customer success teams to build products that empower enterprises to deliver exceptional customer...

Key Skills: Computer skills, Effective Communication, MS-ExcelExperience: 0 year(s)Qualification: GraduationRoles & Responsibility:Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.Resolve order-related issues like tracking, returns, exchanges, and refunds.Coordinate with internal teams for delivery and product...

Company DescriptionFidelis Healthcare is dedicated to manufacturing a wide range of premium quality health monitoring and hygiene products. Our product line includes Digital BP monitors, Digital Thermometers, stethoscopes, and touch-free hand sanitizer dispensers, all adhering to global standards. Additionally, we offer an extensive range of rehabilitation...