Executive - Customer Service & Pricing

4 days ago


Mannadi Chennai Tamil Nadu, India Sea Hawk Lines Pvt Ltd Full time ₹ 28,000 - ₹ 3,20,000 per year

Job Title: Executive – Customer Service & Pricing

Experience: 3–4 years

Location: Chennai

Industry: Shipping & Logistics

Job Summary:

We are seeking a motivated professional with 3–4 years' experience in Customer Service & Pricing for a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure competitiveness and customer satisfaction.

Key Responsibilities:

  • Manage day-to-day customer service including enquiries, bookings, and documentation support.
  • Coordinate with trade, operations, and overseas offices for smooth execution of shipments.
  • Support pricing desk in preparing freight rates, quotations, and ensuring timely responses.
  • Monitor market trends, competitor rates, and provide inputs to maintain competitiveness.
  • Handle customer complaints/escalations and ensure resolution within timelines.
  • Maintain accurate records and generate reports as required.

Requirements:

  • 3–4 years' experience in Customer Service & Pricing in Liner / NVOCC industry.
  • Good understanding of ocean freight, trade lanes, and market dynamics.
  • Strong communication and customer handling skills.
  • Proficiency in MS Excel and ERP systems.
  • Ability to multitask and work under deadlines.

Job Types: Full-time, Permanent

Pay: ₹28, ₹32,563.81 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person


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