Customer Support Executive

1 week ago

Noida, Uttar Pradesh, India Biz2Credit Platform Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role Customer Care Associate

Shift- Night Shift (7:00 PM -4:00 AM)

Location: Noida Sec- 136

Apply Here:

Roles and Responsibilities:

  • Experience in Customer Services (US based Voice Process)
  • Open and maintain customer accounts by recording account information.
  • Documentation process, Coordination and resolution of customer query and coordination with internal team
  • Excellent Communication skills, Experience in Voice Based process for the customer care (Comes from Intl BPO) or US based process.
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Maintains financial accounts by processing customer adjustments.
  • Prepares product or service reports by collecting and analysing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Use telephones to reach out to customers and verify account information.
  • Read from scripts.
  • Greet customers warmly and ascertain problem or reason for calling.

Desired Candidate Profile-

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Diploma required (associate degree in a business-related field preferred)
  • Ability to always remain professional and courteous with customers.
  • Must be available to work occasional nights, holidays, and weekends.
  • Excellent verbal and written communication skills
  • Up to 2-4 Years of experience
  • Experience in MS Office; MIS knowledge will be an add on.
  • Adapt to Night Shift

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