IT Helpdesk Assistant Manager

3 days ago

Gurgaon, Haryana, India Devyani International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.

Preferred candidate profile

  • Associate degree/persuing or above in computer science, information systems, or related field. Prior experience working on a Helpdesk, in IT, or similar technical function.
  • Experience- 5-6 Years
  • Knowledge of LS NAV software.
  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Vendor relations.

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