Senior Project Manager

2 days ago

Gurgaon, Haryana, India OculusIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description
OculusIT is the high-touch, customer-centric IT services partner of choice for higher education.

We are leaders in providing cost-effective, responsive, and flexible IT Leadership; Managed ERP, Security and Infrastructure Services; and 24x7 Operations.

Our team is committed to delivering top-tier IT services tailored to meet the specific needs of educational institutions.

Role Description
This is a full-time on-site role for a Senior Project Manager Client IT HelpDesk Services based in Gurugram.

We are seeking a seasoned Senior Project Manager to lead and manage the delivery of Client IT HelpDesk Services for large enterprise clients.

The ideal candidate will have a strong background in Managed HelpDesk Services, proven experience in project management, and a deep understanding of HelpDesk KPIs and service excellence.

This role requires strategic leadership, operational oversight, and client-facing engagement to ensure high-quality service delivery and continuous improvement.

Location : Gurugram.

Support Hours : 24x7.

Qualifications

  • Experience in Project Management and Expediting.
  • Skills in Expeditor and Inspection processes.
  • Excellent organizational and communication skills.
  • Experience in the IT or education sector is a must.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Strong understanding of HelpDesk KPIs and metrics (e.g., SLA, CSAT, MTTR, FCR).
  • Excellent client-facing and stakeholder management skills.
  • Strong analytical, organizational, and communication skills.
  • Knowledge of Active Directory, Microsoft 365, Endpoint Management, and basic network troubleshooting.
  • Experience with SLA management, incident/problem/change management, and service reporting.
  • Ability to interpret and act on HelpDesk analytics and dashboards.
  • Understanding of enterprise IT environments including hybrid cloud, on-prem infrastructure, and SaaS platforms.

Key Responsibilities

  • Lead end-to-end project management for HelpDesk service delivery across multiple enterprise clients.
  • Serve as the primary point of contact for client stakeholders, ensuring alignment with SLAs, KPIs, and business objectives.
  • Develop and maintain detailed project plans, timelines, and resource allocations.
  • Monitor HelpDesk performance metrics (e.g., FCR, SLA compliance, CSAT, ticket volumes) and drive continuous improvement initiatives.
  • Collaborate with internal teams (Service Desk, Infrastructure, Security, etc.) to ensure seamless service integration.
  • Conduct regular client reviews, reporting on performance, risks, and improvement plans.
  • Manage escalations and ensure timely resolution of service-impacting issues.
  • Ensure compliance with ITIL best practices and company policies.
  • Mentor and guide HelpDesk team leads and support staff on project goals and service standards.

Preferred Skills

  • Experience with ITSM tools (e.g., ServiceNow, Freshservice, Zendesk).
  • Familiarity with remote support technologies and ticketing systems.
  • Ability to manage cross-functional teams in a matrixed environment.
  • Strategic thinking with a focus on operational excellence and client satisfaction.
  • PMP (Project Management Professional) or PRINCE2.
  • ITIL Foundation or higher.

)

  • Deputy Manager – IT/IS

    2 days ago

    Gurgaon, Haryana, India Senior Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company DescriptionSenior is a UK based MNC and has operations in 12 countries and has 26 operating businesses worldwide serving number of markets. Senior's experienced manpower support, effective use of raw material as well as high technology enable it to deliver optimized components within a short development time and at most competitive prices.Senior...

  • Senior Project Manager

    4 days ago

    Gurgaon, Haryana, India beBeeProject Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Opportunity: Senior Project ManagerAbout the RoleWe are seeking a highly skilled and experienced Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for leading complex transition and transformation projects from initiation to closure.You will work closely with cross-functional teams to develop project plans,...

  • Project Manager

    2 days ago

    Gurgaon, Haryana, India AECOM Full time US$ 90,000 - US$ 1,20,000 per year

    Company DescriptionJob Description Manages portfolio of clients with multiple projects. Responsible for delivering revenues assigned from specific clients as a result of repeat business caused by flawless execution of projects. Consistently delivers profit margins planned. Consistently completes project without write-downs or multiplier erosion. ...

  • Senior IT Project Manager

    4 days ago

    Gurgaon, Haryana, India beBeeProjectManager Full time

    Job Summary">">This position is responsible for leading a team of IT project managers in our India operations.">You will provide leadership and oversight for projects, working with senior leaders, product owners, stakeholders, and internal teams to achieve objectives.">We are looking for an experienced IT people leader with a strong background in project...

  • Senior Project Manager

    3 days ago

    Gurgaon, Haryana, India OculusIT Full time

    Company DescriptionOculusIT is the high-touch, customer-centric IT services partner of choice for higher education.We are leaders in providing cost-effective, responsive, and flexible IT Leadership; Managed ERP, Security and Infrastructure Services; and 24x7 Operations.Our team is committed to delivering top-tier IT services tailored to meet the specific...

  • Senior Project Manager

    2 days ago

    Gurgaon, Haryana, India AWORKS DESIGN PRIVATE LIMITED Full time US$ 9,00,000 - US$ 12,00,000 per year

    · to 20 Years of Experience in Corporate Interior Fit out office Space & Banks· Material & Manpower management· Preparing planning & scheduling for the project· Forecasting project completion dates· Project management· Knowledge of Latest Construction techniques & equipments· Fully responsible for Site execution work .· Ability to handle multiple...

  • Senior Project Manager

    2 days ago

    Gurgaon, Haryana, India Aworks Design Private Limited Full time ₹ 53,000 - ₹ 17,22,021 per year

    All works from start till end of an interior fit-out project-12 to 15 Years of Experience in Corporate Interior Fit out office Space & BanksMaterial & Manpower managementPreparing planning & scheduling for the projectForecasting project completion datesProject managementKnowledge of Latest Construction techniques & equipmentsFully responsible for Site...

  • Product Manager

    2 days ago

    Gurgaon, Haryana, India Antara Senior Care Full time ₹ 12,00,000 - ₹ 20,00,000 per year

    About Antara Ageasy(Max Group Company) Antara Ageasy, a brand by the Max Group, is Indias first holistic marketplace for senior care products & services. From mobility aids to health and wellness essentials, we empower seniors and caregivers with thoughtfully curated, highquality solutions delivered right to their doorstep. Antara is pioneering integrated...

  • Senior Manager – Project Management

    2 days ago

    Gurgaon, Haryana, India Schneider Electric Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Senior Manager – Project Management - 009GZ Job Description: Data Center and Busway Project Manager Position Overview: We are seeking a highly organized and experienced Project Manager to oversee the planning, execution, and delivery of data center and busway projects. The ideal candidate will have a strong background in project management, particularly...

  • Project Management Expert

    12 hours ago

    Gurgaon, Haryana, India beBeeProjectManagement Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Expert Job OpportunityWe are seeking seasoned professionals to contribute to our operations in India. This role would suit a Project Manager with exceptional life science knowledge and a willingness to get involved.Purpose of the RoleA Senior Expert manages project delivery, ensuring client objectives and expectations are met along with project...