US Voice Process Executive

17 hours ago

Hyderabad, Telangana, India MWebWare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role: US Voice Process Executive

Experience : 0- 2 Years

Employment: Full Time

Shift Timings 5:00PM to 3:30 AM

We are looking for a skilled Voice Process Executive (Only male candidates) to handle inbound calls from US-based customers. The ideal candidate will have excellent communication skills, the ability to resolve customer queries effectively, and a professional approach to delivering high-quality customer service.

Key Responsibilities:

  • Answer incoming calls from customers in the United States professionally and promptly.
  • Assist customers with inquiries, complaints, or issues related to products or services.
  • Provide accurate and complete information by using the right methods/tools.
  • Escalate unresolved queries to the appropriate internal teams.
  • Follow communication scripts, policies, and procedures.
  • Maintain records of customer interactions and transactions.

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