US Voice

2 weeks ago

Hyderabad, Telangana, India Cozycornerpatios Full time ₹ 1,50,000 - ₹ 28,00,000 per year

About the job

Position: US Voice & Chat Process Executive/Asst Manager

Location: Hyderabad (Onsite)

Shift: US Shift, 6 days a week

Company Overview: ZIPCUSHIONS, headquartered in Colorado, USA, is a leading premium outdoor furniture company. We are committed to creating high-quality, elegantly designed furniture at reasonable prices. Our dedication to quality and exceptional customer experience sets us apart. As one of the fastest-growing outdoor furniture brands in the USA, we offer tremendous growth opportunities for passionate individuals who want to be part of our success story.

Summary of Position: The Sales and Customer Support Executive will be on the frontline, interacting with customers via email, phone, and chat to provide product information, conduct consultative sales, and ensure customer satisfaction. Our approach emphasizes respectful customer interactions without high-pressure sales tactics.

Essential Duties and Responsibilities:

  • Respond to sales inquiries promptly via email, phone, and chat, providing detailed product consultations to help customers make informed purchase decisions.
  • Follow up consistently with leads to ensure no opportunities are missed.
  • Assist customers in selecting the right products and deliver exceptional customer service throughout the sales process.
  • Prepare accurate order summaries and invoices, coordinating with the operations team for order fulfillment.
  • Address post-sale and delivery issues promptly and effectively.
  • Track sales metrics, conversion rates, and customer satisfaction scores (CSAT).
  • Cultivate relationships with B2B customers to encourage repeat business and manage larger orders.
  • Opportunities for growth into team leadership roles for candidates with leadership aspirations.
  • Collaborate on enhancing sales processes, tools, and methods to improve customer service and meet customer needs more effectively.
  • Ensure customer engagement reflects a world-class experience and promotes a strong brand image.

Required Candidate Profile:

  • Excellent command of the English language, both verbal and written.
  • Quick learner with a passion for helping customers and exceeding sales targets.
  • Strong organizational skills and attention to detail.
  • Ability to handle and resolve customer complaints effectively.
  • Outgoing personality with the ability to engage in conversations with US customers.
  • Experience in US-based sales processes is advantageous.
  • Preference for candidates with USA accent training.
  • Previous experience in voice, email, and chat support preferred.
  • Proven success in US-based sales processes is a plus.
  • Good listening skills are essential.

Benefits:

  • Competitive salary and incentives based on performance.
  • Opportunities for career advancement and leadership roles.
  • Training and development programs.
  • Pleasant working environment in a dynamic and growing company.

  • US Voice Process Executive

    17 hours ago

    Hyderabad, Telangana, India MWebWare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role: US Voice Process ExecutiveExperience : 0- 2 YearsEmployment: Full TimeShift Timings 5:00PM to 3:30 AMWe are looking for a skilled Voice Process Executive (Only male candidates) to handle inbound calls from US-based customers. The ideal candidate will have excellent communication skills, the ability to resolve customer queries effectively, and a...

  • International Voice Process- US Healthcare

    1 week ago

    Hyderabad, Telangana, India Arya Medical Billing Services Full time ₹ 4,50,000 - ₹ 5,50,000 per year

    ** We're Hiring at Arya Medical Billing Services****Position:** Process Associate US Healthcare (International Voice Process) **Location:** Work from Office – Gachibowli, Hyderabad **Shift:** Night Shift (5:30 PM to 2:30 AM IST) **Working Days:** Monday to Friday (5 days working) **Job Type:** Full-Time**About the Role:**Arya Medical Billing Services is...

  • US Voice Process

    5 days ago

    Hyderabad, Telangana, India V3 Staffing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings of the day Our reputed MNC Client is hiring for US Voice Process:Shift: 5:30 PM - 2:30 PMNotice Period: Only Immediate JoinersNOTE: Candidate should be into International Customer Service with healthcare experience.Job Summary:We're looking for a Customer Care Representative to provide exceptional support to our members planning elective surgical...

  • US Healthcare Voice Process

    1 week ago

    Hyderabad, Telangana, India Firstsource Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Firstsource - Nanakramguda Hyderabad.Work from Office5 days workingRotational Shift1 way cab facilitiesBTech/B.E - Fresher are not eligibleJob Responsibilities:Assist Medicare-eligible individuals telephonically in the following ways:Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan...

  • International Voice Support

    2 weeks ago

    Hyderabad, Telangana, India Career Guideline Full time ₹ 5,50,000 - ₹ 7,50,000 per year

    International Voice SupportLocation : HyderabadRole : Customer Support ExecutiveProcess : Voice ProcessNotice : Immediate joiner to 30 DaysExperience : 2+ years of International voice process experienceShift : US night shiftMode : Work from office (2 way cab provided )CTCSenior process Executive ( 2+ years) : Upto 5.5 LPASubject Matter Expert (4+ years ) :...

  • Technical Voice Support

    1 week ago

    Hyderabad, Telangana, India Career Guideline Full time ₹ 8,00,000 per year

    Technical Voice SupportLocation : HyderabadNotice : Immediate joiner - 15 DaysRole : Technical SupportProcess : Voice ProcessExperience : years of International Technical Support experience (Voice)Shift : US night shiftMode : Work from office (2 way cab provided )CTC : Upto 8 LPA (No Negotiation)Qualification: Any GraduateSkills : Technical support, SQL,...

  • International Voice Process ||US Healthcare |Freshers |Max 16K

    2 weeks ago

    Hyderabad, Telangana, India Axis Services Full time ₹ 16,000 - ₹ 18,000 per year

    HIRING NOW International Voice Customer Support (US Healthcare)**Location:** Manikonda (Work From Office)**Shift:** Night Shifts (2-way cab facility up to 23kms )**Position:** International Voice Customer Support**Salary:** 3.0 LPA (16k18k Take Home Shift Allowance**Eligibility:** Freshers Only | Immediate Joiners Preferred*Key Responsibilities:**...

  • International Voice Process

    13 hours ago

    Hyderabad, Telangana, India RED Health Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site International Voice Process role located in Hyderabad (Uppal) . The role involves day-to-day tasks related to handling international voice calls, providing Technical Support - to the US ClientsQualificationsAnalytical Skills and Finance knowledgeStrong Communication skillsCustomer Service and Sales...

  • Voice Solutions Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeVoice Full time ₹ 15,00,000 - ₹ 22,50,000

    Job Title: Voice Solutions SpecialistWe are seeking an experienced Voice Solutions Specialist to join our team.This role involves providing advanced support and troubleshooting for complex issues related to Cisco Unified Contact Center Enterprise (UCCE) and other voice platforms.Key Responsibilities:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions...

  • International voice process

    2 weeks ago

    Hyderabad, Telangana, India Fruges IT Services Full time ₹ 19,000 - ₹ 28,000 per year

    We Are hiring ForWe're Hiring – International Voice Process (Contractual Role)Location: UppalDuration: 3 Months (Performance-based permanent conversion)Role Types:International Voice ProcessFresher: ₹19,000/monthExperienced (Min. 18 months): Up to ₹28,000/monthSemi-Voice ProcessFresher: ₹15,000/monthChat ProcessFresher: ₹13,000/monthAdditional...