Voice Process Executive

3 days ago

Hyderabad, Telangana, India Eazyrefund Consultancy Llp Full time ₹ 2,40,000 - ₹ 4,80,000 per year

EazyRefundConsultancy LLP is a trusted name in the field of international taxation, bookkeeping, payroll, and compliance services, specializing in serving Non-Resident Indian (NRI) clients. Backed by a team of experienced professionals, we pride ourselves on delivering efficient, secure, and customized taxation solutions. Our mission is to ensure the financial well-being of our clients through reliable and responsive services.

Job Summary:

We are looking for a proactive and customer-focused International Voice Process Executive to join our dynamic customer support team. This role involves handling inbound and outbound voice communication with global clients, addressing queries, resolving issues, and ensuring a high standard of customer satisfaction.

The ideal candidate must have excellent communication skills, a problem-solving mindset, and the flexibility to work in a fast-paced, multicultural environment.

Key Responsibilities:

  • Customer Support: Respond to inbound and outbound calls, resolving customer issues and queries in a timely and professional manner.
  • Communication: Deliver clear and effective communication to clients, internal teams, and stakeholders.
  • Documentation: Accurately document customer interactions, issues, and resolutions in CRM or internal systems.
  • Quality Assurance: Maintain compliance with quality standards and ensure all interactions meet company guidelines.
  • Multilingual Support: Provide support in English and Telugu; additional language skills are a plus.
  • Adaptability: Stay updated with product/process changes and adapt to evolving client needs and tools.
  • Team Collaboration: Work collaboratively with colleagues to share insights, escalate issues, and drive a positive team culture.

Job Opportunity: Customer Retention (Voice/Blended)

This role includes aspects of customer retention, requiring both voice-based and blended communication efforts to ensure continued client satisfaction and loyalty.

Qualifications:

  • Minimum: High School Diploma or equivalent
  • Preferred: Bachelors degree in any discipline
  • Prior experience in a call center or customer support role is an added advantage
  • Proficient in English and Telugu (verbal and written)
  • Excellent listening, communication, and interpersonal skills
  • Strong problem-solving ability and attention to detail
  • Flexible to work in night shifts (applicable only for 4 months) and on weekends as needed
  • Culturally sensitive and capable of engaging with a global customer base

Compensation & Benefits:

  • Monthly Salary: 16,000
  • Food Allowance: 1,000
  • Travel Allowance: 1,000
  • Opportunity to grow within a client-focused, professional environment
  • Supportive and collaborative work culture

Work Schedule:

  • Full-time role with rotational shifts
  • Night shifts applicable only for 4 months

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