Voice Process Executive

6 days ago

Hyderabad, Telangana, India Cognizant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description for Freshers

Domain: ITES/BPO, KPO

Designation: Process Executive Voice & Chat (Blended)

Educational Background: Minimum Graduate

  • Excellent communication skills (both written and verbal)
  • Ability to communicate with customers, with customer centric mindset
  • Excellent documentation skills
  • Good comprehension skills - ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Familiarity with Windows, Microsoft Office & Browsing Internet resources
  • Excellent typing skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Organized and detail-oriented
  • Resolving Technical complex queries
  • Drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: HYD - permanent work from office.

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