Quality Manager

20 hours ago

Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements,
  • Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients
  • Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements
  • In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients
  • Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations.
  • Ensure that regular Gauge RNR & Calibrations are conducted with Internal operations team to maintain level of knowledge of the supervisory staff
  • Ensures that all relevant staff understand the compliance expectations, Quality guidelines and Complaints management processes
  • Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis.
  • Prepare/reviews reports based on the quality scores of the advisors.
  • Provide analysis on areas of opportunity and action plans to improve performance
  • Ensures there is a thorough audit mechanism to gauge effectiveness of Quality monitors. Monitors completed need to be within the given level of variance set by the business/clients
  • Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams
  • Administers shift timings & leaves for the Quality team in line with operational and client requirements
  • Responsible to create presentations displaying metric performance/strategic initiatives/Updates as and when required
  • Expected to attend and represent WBR/MBR with clients/operations for respective processes as and when delegated by respective managers
  • Needs to ensure that Quality certifications / recertification is completed as agreed with operations / clients
  • Ensures respective Quality Analysts complete their monthly activities i.e. Quality Calibration, Process Knowledge Test, Gauge RNR & any other activity required for the specific process.
  • Participates in Process Level Con calls with Clients & Operations to understand requirements leading to actions that meet the process requirements & client expectations

Ensuring that regular updates and reports are sent to the Operations Team (Operations Manager, Team managers, Team Leaders) & respective Stakeholders

Preferred candidate profile :international customer support

  • Quality Manager

    20 hours ago

    Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and...

  • Quality Manager

    2 days ago

    Chennai, Tamil Nadu, India Golden Opportunities Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Quality Manager Auto Component Manufacturing - ChennaiJob Overview: We are seeking a seasoned Quality Manager to lead and elevate the quality assurance function within our automotive component manufacturing operations. This role is pivotal in ensuring product compliance with industry standards, customer specifications, and regulatory...

  • Quality Manager

    4 hours ago

    Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Roles and Responsibilities :Conduct internal audits to ensure compliance with quality standards and regulations.Develop and implement quality systems, processes, and procedures for automobile components manufacturing.Lead supplier audits to assess their quality management systems and identify areas for improvement.Analyze data from inspections and testing...

  • Quality Manager

    2 days ago

    Chennai, Tamil Nadu, India Srimukha Precision Technologies Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesEnsure that products meet quality standards and specifications.Develop and implement quality control procedures to improve efficiency and reduce defects.Monitor production processes to identify and resolve quality issues.Train employees on quality control procedures to ensure compliance.Analyze quality data and make recommendations for...

  • Quality Manager

    2 days ago

    Chennai, Tamil Nadu, India Sameta Metal Pro Full time US$ 60,000 - US$ 1,20,000 per year

    Responsible for developing, implementing, and maintaining quality management systems (QMS) to ensure compliance with standards, customer requirements. Focus on driving continuous improvement, reducing defects, and ensuring product/service excellence.

  • Quality Management Specialist

    18 hours ago

    Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 11,50,000 - ₹ 15,50,000

    Expert Quality Manager NeededWe are seeking a seasoned quality management professional to lead our efforts in ensuring the highest standards of quality across our manufacturing and supply chain operations.About the Role:Job SummaryAnalyze and document existing quality management processes to identify areas for improvement aligned with SAP QM...

  • Quality Control Manager

    1 week ago

    Chennai, Tamil Nadu, India Mantra Gold Coatings Full time

    Job description:Develop and Implement Quality Standards:- Design and enforce quality assurance protocols and testing procedures.- Define quality standards that align with customer expectations, regulatory requirements, and industry best practices.- Establish quality benchmarks and performance metrics to monitor and evaluate product and service...

  • Quality Management Professional

    1 day ago

    Chennai, Tamil Nadu, India beBeeQualityManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    We are seeking a highly skilled Quality Management Professional to drive excellence in our organization.The successful candidate will have extensive experience in quality management systems, process improvement, and service delivery quality management systems.The key responsibilities of this role include:Strong working knowledge of quality control...

  • Quality Control Manager

    6 days ago

    Chennai, Tamil Nadu, India Mantra Gold Coatings Full time

    Job description:Develop and Implement Quality Standards:Design and enforce quality assurance protocols and testing procedures.Define quality standards that align with customer expectations, regulatory requirements, and industry best practices.Establish quality benchmarks and performance metrics to monitor and evaluate product and service quality.Oversee...

  • Quality Control Manager

    5 days ago

    Chennai, Tamil Nadu, India Mantra Gold Coatings Full time

    Job description: Develop and Implement Quality Standards: Design and enforce quality assurance protocols and testing procedures. Define quality standards that align with customer expectations, regulatory requirements, and industry best practices. Establish quality benchmarks and performance metrics to monitor and evaluate product and service quality. ...