Quality Manager

4 days ago

Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication, analytical, and problem-solving skills.

Key Responsibilities:

  • Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.
  • Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.
  • Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.
  • Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.
  • Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.
  • Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.
  • Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.
  • Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management.

Qualifications:

  • Bachelors degree .
  • Six Sigma Black Belt certification is mandatory.
  • Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.
  • Proven experience in implementing and managing quality management systems and teams
  • Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.
  • Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with quality management software (e.g., Minitab, JIRA) is a plus.

Key Skills:

  • Six Sigma methodologies (DMAIC, DFSS)
  • Quality Assurance principles
  • Root Cause Analysis
  • Data Analysis and Reporting
  • Process Improvement
  • Customer Satisfaction
  • Communication and Interpersonal Skills
  • Project Management
  • Problem-Solving
  • Leadership

Job Environment:

  • Full-time position working from the office
  • Permanent Night shifts (US shift timings)

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