Quality Manager

4 days ago

Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication, analytical, and problem-solving skills.

Key Responsibilities:

  • Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.
  • Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.
  • Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.
  • Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.
  • Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.
  • Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.
  • Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.
  • Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management.

Qualifications:

  • Bachelors degree .
  • Six Sigma Black Belt certification is mandatory.
  • Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.
  • Proven experience in implementing and managing quality management systems and teams
  • Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.
  • Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with quality management software (e.g., Minitab, JIRA) is a plus.

Key Skills:

  • Six Sigma methodologies (DMAIC, DFSS)
  • Quality Assurance principles
  • Root Cause Analysis
  • Data Analysis and Reporting
  • Process Improvement
  • Customer Satisfaction
  • Communication and Interpersonal Skills
  • Project Management
  • Problem-Solving
  • Leadership

Job Environment:

  • Full-time position working from the office
  • Permanent Night shifts (US shift timings)

  • Manager Client Project And Business Development

    2 days ago

    Chennai, Tamil Nadu, India Omnex Quality Academy Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title:Manager – Client Projects & Business DevelopmentLocation:Chennai (Thoraipakkam) – South IndiaCompany:Omnex Quality Academy (OQA)Company Profile:The Omnex Quality Academy (OQA) is a division of the globally renowned Omnex Group, headquartered in Ann Arbor, Michigan. Omnex providing best-in-class consulting in Business, Quality, and Operations...

  • Quality Manager

    7 days ago

    Chennai, Tamil Nadu, India Golden Opportunities Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Manager Auto Component Manufacturing - ChennaiJob Overview: We are seeking a seasoned Quality Manager to lead and elevate the quality assurance function within our automotive component manufacturing operations. This role is pivotal in ensuring product compliance with industry standards, customer specifications, and regulatory...

  • Quality Manager

    4 days ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesResponsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements,Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and ClientsAdministers the feedback and Coaching process is documented and in...

  • Quality Manager

    2 days ago

    Chennai, Tamil Nadu, India Med-metrix Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Opening: Quality Manager - Multispecialty CodingExperience Required: 10+ Years (including 5+ years in Quality and 2+ years as People Manager)Location: RMZ Millenia, Perungudi, Chennai Company: Medmetrix Captive US Healthcare BPOAbout MedmetrixMedmetrix is a premier captive BPO delivering value-driven healthcare solutions to clients across the US. We...

  • Quality Manager

    4 days ago

    Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities :Conduct internal audits to ensure compliance with quality standards and regulations.Develop and implement quality systems, processes, and procedures for automobile components manufacturing.Lead supplier audits to assess their quality management systems and identify areas for improvement.Analyze data from inspections and testing...

  • Quality Manager

    7 days ago

    Chennai, Tamil Nadu, India Srimukha Precision Technologies Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesEnsure that products meet quality standards and specifications.Develop and implement quality control procedures to improve efficiency and reduce defects.Monitor production processes to identify and resolve quality issues.Train employees on quality control procedures to ensure compliance.Analyze quality data and make recommendations for...

  • Quality Manager

    6 days ago

    Chennai, Tamil Nadu, India Sameta Metal Pro Full time US$ 60,000 - US$ 1,20,000 per year

    Responsible for developing, implementing, and maintaining quality management systems (QMS) to ensure compliance with standards, customer requirements. Focus on driving continuous improvement, reducing defects, and ensuring product/service excellence.

  • Quality Manager – Healthcare

    4 weeks ago

    Chennai, Tamil Nadu, India Skillra Technologies Full time

    Position: Quality Manager Domain: Healthcare Experience: 8–10 Years Location: chennai Role Overview We are seeking an experienced Quality Manager with strong expertise in healthcare quality standards, Six Sigma methodologies, and quality improvement tools. The candidate will be responsible for ensuring compliance with healthcare regulations, driving...

  • Quality Manager – Healthcare

    7 days ago

    Chennai, Tamil Nadu, India Skillra Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position: Quality ManagerDomain: HealthcareExperience: 8–10 YearsLocation: chennaiRole OverviewWe are seeking an experienced Quality Manager with strong expertise in healthcare quality standards, Six Sigma methodologies, and quality improvement tools. The candidate will be responsible for ensuring compliance with healthcare regulations, driving continuous...

  • Bid Management Specialist

    7 days ago

    Chennai, Tamil Nadu, India Quality Property Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities :-Researching and Identifying Opportunities: Monitoring public and private sector tender portals and other sources to identify potential bids and RFPs.Developing Bid Strategies: Analyzing client requirements, market trends, and competitive landscapes to create effective bidding strategies.Coordinating Proposal Development: Working...