Business Development Manager

2 weeks ago

Noida, Uttar Pradesh, India Ginger Webs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are now looking for a Strategic Business Development Executive/Management (Farming) to join our

client success team. If you are passionate about building long-term relationships, love solving

problems, and have experience in the test prep or coaching space, wed love to talk to you.

Key Responsibilities


• Manage a portfolio of existing client accounts (coaching centers, institutes, test prep

partners)


• Serve as the primary point of contact for client communication, queries, and support


• Maintain high levels of client satisfaction by ensuring timely delivery and ongoing

value


• Conduct regular client meetings, feedback sessions, and engagement reviews


• Identify opportunities for upselling, renewals, and account expansion


• Collaborate with internal teams (sales, tech, content, product) to resolve client issues


• Track usage, engagement metrics, and escalate risks proactively


• Educate clients on new features, product improvements, and best practices


• Document all interactions, follow-ups, and client feedback in CRM tools

Key Requirements


• 2–3 years of experience in account management, client servicing, or customer success


• Prior experience in the EdTech, coaching, test prep, or education services industry

preferred


• Strong verbal and written communication skills


• Ability to multitask, prioritize, and manage multiple client accounts


• Familiarity with CRM software (e.g., Salesforce, Zoho) and MS Excel/Google Sheets


• Problem-solving mindset with a customer-first approach

Preferred Qualities


• Empathetic and relationship-oriented personality


• Strong understanding of test prep markets (JEE/NEET/UPSC/SSC etc.)


• A proactive learner and collaborative team player


• Comfortable working with both technical and non-technical stakeholders.

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