Custom Success Associate

2 weeks ago

Bengaluru, Karnataka, India peopleHum Full time ₹ 1,50,000 - ₹ 28,00,000 per year

About us:

peopleHum us a Human Capital Platform, built for the next decade, we're on a mission to transform "The Future of Work". The winner of the 2019 Global Codie award, used by organizations around the world.

It is an intuitive, agile and integrated platform built for a complete multi- generational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.

Find out more -

Your responsibilities:

-Onboarding: This involves creating a roadmap for client success with the product. Onboarding also sets the tone for the relationship and ensures the client feels supported from day one.

-Platform Training: This involves becoming a platform expert yourself to be able to objectively map and provide solutions to customer problems via the strengths of the platform.

-Building Client Relationships: This needs understanding client business models and aligning product value with their goals. It requires tailoring communication styles and strategies to meet the client's needs.

-Preventing Customer Churn: Identifying and addressing potential churn threats is crucial. It involves understanding the root cause of client dissatisfaction and developing effective solutions.

-Spotting More Opportunities: Recognizing opportunities for further business is a skill, and it requires a deep understanding of the client's evolving needs. Ensuring they know how additional products or services of the platform can benefit them is part of this.

Requirement:

-MBA, BBA, MCom, BCom, Finance, or similar courses.

-This position is for freshers.

-Communication skills to be top-notch to handle situations confidently in front of a customer

-Strategic Thinking to identify and build long-term relationships toward customer success and in turn benefit the platform.

-Empathy and Patience towards customers, ability to pick up a phone and talk to the customer any time needed and do it repeatedly if needed to ensure the customer understands the benefit wherever possible.

-Problem-solving mindset to ensure that the customer problems are looked at from different perspectives to arrive at a solution.

-Technology Proficiency in understanding GenAI, Automation, and Social Media Integrations amongst other technical integrations to propose and discuss with customers is good to have.

-Creative and Technology Oriented to learn and understand what is new in the area of Generative AI, and how large businesses are adopting it.

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