Manager, SAP Order to Cash

Job Description

Part of 3YP plan - growing team in support of AH Priority - Direct to Customer

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Role Overview

The Order to Cash SAP Functions with expertise in relevant SAP SD module. You will work closely with stakeholders to understand their requirements, configure the SAP system accordingly, and ensure successful project delivery. This role requires strong functional knowledge of SAP modules and the ability to communicate effectively with technical teams and business users.

What will you do in this role

• Collaborate with clients and stakeholders to gather and document business requirements, ensuring a clear understanding of their needs.
• Configure Sales & Distribution SAP module based on business requirements and best practices.
• Develop test plans, execute testing scenarios, and validate solutions to ensure they meet business and functional requirements.
• Provide training to end-users and create user manuals or documentation to facilitate knowledge transfer.
• Identify and resolve functional issues, providing ongoing support to users and troubleshooting as necessary.
• Work closely with technical teams, including ABAP developers and system architects, to ensure seamless integration and functionality of SAP solutions.
• Stay current with SAP best practices and emerging trends, making recommendations for enhancements and optimizations.
• Define, monitor, and manage Service level Agreements (SLAs) to align with business objectives.

What Should you have:

• Bachelor's degree in information technology, or a related field.
• Minimum of 5-7 years of experience in SAP with expertise in SAP SD module and cross functional Integration experience with other SAP modules (FI/MM/SCM).
• Strong understanding of Order To Cash business processes and the ability to translate them into SAP solutions.
• Expertise in managing Service Level Agreements.
• Excellent problem-solving skills and attention to detail.
• Experience with SAP implementation projects, including requirements gathering, configuration, testing, and user training.
• Relevant SAP certification(s) is a plus.
• Excellent project management skills with a track record of delivering projects on time and within budget.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. 

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:

09/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R359263

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