Manager, Order To Cash

Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role The Job The working hours for this position will be from 3 PM to 11 PM This position exists to support and lead Order to Cash workstreams of Warner Bros Discovery WBD Advertising Affiliate Distribution Streaming Subscription and several other revenue streams This person will develop and deliver plans of action with the purpose of driving successful outcomes and effective customer relationships resulting in improved Cash Flow This role will have managerial responsibilities over a direct team performing tasks including but not limited to billing dispute management order management cash receipts and application and work closely with OTC Management business stakeholders Your Role Accountabilities Oversee weekly monthly billing and collection activities including timeliness of billing resolution Provide managerial support to team in resolving disputes and chargeback issues with customers and internal stakeholders Conduct account reviews for A R balances and provide updates to management on Account Receivable health status with the intention of improving on Days Sales Outstanding DSO Provide and manage related AR reporting for KPIs and other performance metrics Manage internal and external relationships with key clients Collaborate with internal external teams to organize and monitor the use of resources required to provide high quality and cost-effective OTC service delivery Manage special projects and analysis as required to meet responsibilities and objectives of the business Lead a team of talented resolvers and analysts through recruitment training coaching and self-empowerment Maintain documentation for compliance reporting and audits Qualifications Experience Commerce Graduate or MBA or CA Inter with 10 years of O2C experience with experience of Cash Applications for APAC Europe customers for SSC BPO Experience in S4 Peoplesoft Financials and SAP is preferred Experience in the Media Industry and or Media Sales is preferred A working knowledge of Microsoft Office products Outlook Word PowerPoint Should have a complete understanding of the OTC process Strong listening verbal and written communication skills Ability to work independently creatively and efficiently Proven track record in meeting deadlines Open to UK and US Shift time zones Fluent in English mandatory How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our for instructions to submit your request