Customer Service Executive

2 days ago

Kolkata, West Bengal, India Niit Learning Systems Full time ₹ 1,90,000 - ₹ 18,00,000 per year

NIIT Customer Service Specialist (Voice Process – Night Shift)

Location: Salt Lake City (Sector V), Kolkata

Shift: Evening / Night (Oneside cab provided)

CTC: 1.9 LPA

Experience: 0–4 years (Freshers welcome)

Process: Voice-only inbound HRO Customer Service

If you're a 12th-pass (or awaiting 12th result) candidate with great spoken English and basic computer skills, this is a solid entry-level opportunity to start your career in customer service. Feel free to apply All the best

About the Role

Join NIIT Learning Systems as a Customer Service Specialist for the HRO voice process. This is a night-shift, voice-only position, ideal for energetic communicators aiming to begin a career in the BPO/customer service domain.

Eligibility Criteria

  • Education:

  • 12th pass (Higher Secondary) students or those awaiting 12th result are eligible.

  • Graduation degrees (B.Com, B.A., BBA, B.Sc, BHM, B.Ed, etc.) are also accepted.

  • Experience: Freshers as well as candidates with up to 4 years of experience

  • Language Skills: Fluent verbal communication in English (India/US accent)
  • Computer Skills: Basic proficiency in MS Office, typing, and navigating CRM tools

Note: Undergraduates (currently pursuing graduation) are still welcome to apply—NIIT welcomes flexibility at the 12thpass level as well. The current public job listings reflect graduate eligibility, but internal HR confirmation indicates 12thpass applicants are considered.

Key Responsibilities

  • Handle inbound customer calls and resolve queries with professionalism
  • Strive to achieve first-call resolution and high customer satisfaction
  • Meet quality metrics: Average Handle Time (AHT), CSAT, and compliance
  • Document all interactions accurately and follow up as needed
  • Identify opportunities to propose process enhancements

Important Info

  • This role is strictly night shift (voice-based)
  • A one-side cab facility is provided
  • Please apply only if you are comfortable with night shifts

How to Apply

Interested? Send your updated resume to:

Or WhatsApp:

Why Join NIIT?

  • Structured career growth with upskilling and training
  • Performance-based incentives and a supportive work culture
  • Five-day work week (weekends off)
  • Employee-centric and collaborative environment

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