Customer Service Executive

2 days ago

Kolkata, West Bengal, India Niit Learning Systems Full time ₹ 1,20,000 - ₹ 3,60,000 per year

NIIT Customer Service Specialist (Voice Process – Night Shift)

Location: Salt Lake City (Sector V), Kolkata

Shift: Evening / Night (Oneside cab provided)

CTC: 1.9 LPA

Experience: 0–4 years (Freshers welcome)

Process: Voice-only inbound HRO Customer Service

If you're a 12th-pass (or awaiting 12th result) candidate with great spoken English and basic computer skills, this is a solid entry-level opportunity to start your career in customer service. Feel free to apply All the best

About the Role

Join NIIT Learning Systems as a Customer Service Specialist for the HRO voice process. This is a night-shift, voice-only position, ideal for energetic communicators aiming to begin a career in the BPO/customer service domain.

Eligibility Criteria

  • Education:

  • 12th pass (Higher Secondary) students or those awaiting 12th result are eligible.

  • Graduation degrees (B.Com, B.A., BBA, B.Sc, BHM, B.Ed, etc.) are also accepted.

  • Experience: Freshers as well as candidates with up to 4 years of experience

  • Language Skills: Fluent verbal communication in English (India/US accent)
  • Computer Skills: Basic proficiency in MS Office, typing, and navigating CRM tools

Note: Undergraduates (currently pursuing graduation) are still welcome to apply—NIIT welcomes flexibility at the 12thpass level as well. The current public job listings reflect graduate eligibility, but internal HR confirmation indicates 12thpass applicants are considered.

Key Responsibilities

  • Handle inbound customer calls and resolve queries with professionalism
  • Strive to achieve first-call resolution and high customer satisfaction
  • Meet quality metrics: Average Handle Time (AHT), CSAT, and compliance
  • Document all interactions accurately and follow up as needed
  • Identify opportunities to propose process enhancements

Important Info

  • This role is strictly night shift (voice-based)
  • A one-side cab facility is provided
  • Please apply only if you are comfortable with night shifts

How to Apply

Interested? Send your updated resume to:

Or WhatsApp:

Why Join NIIT?

  • Structured career growth with upskilling and training
  • Performance-based incentives and a supportive work culture
  • Five-day work week (weekends off)
  • Employee-centric and collaborative environment

  • Customer Service Executive

    1 week ago

    Kolkata, West Bengal, India UnoTasker Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionUnoTasker is a dynamic startup dedicated to revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a diverse array of personal service providers. Our platform acts as a one-stop solution for a variety of services, including trusted parlors, skilled handymen, professional drivers, experienced cooks, and...

  • Customer Service Executive

    1 week ago

    Kolkata, West Bengal, India Lamina Research Center Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    A customer service executive (CSE) is a professional who acts as the primary point of contact between an organization and its customers. They provide information about products or services, address and resolve customer issues, and help build positive customer relationships. The role is crucial for a company's reputation and customer retention, and an...

  • Customer Service Executive

    2 weeks ago

    Kolkata, West Bengal, India Cogenthub Full time ₹ 15,000 - ₹ 28,000 per year

    Hiring Alert International Voice Process (UK Telecom) | KolkataCompany: CogentHubRole:Customer Service & Upselling (Inbound International Voice Process – UK Telecom)Location: 13th Floor, P S Srijan Tech Park, DN Block, Sector V, Salt Lake, Kolkata – 700091Landmark: RS SoftwareShift: Any 9-hour shift between 12:30 PM – 1:30 AM (UK Shift – Night...

  • Customer Service Executive

    2 weeks ago

    Kolkata, West Bengal, India Sahaj Retail Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Sahaj Retail LimitedSahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.Job SummaryWe are seeking a motivated and energetic Telecaller Executive to join our...

  • Customer Service Executive/Telesales Executive

    1 week ago

    Kolkata, West Bengal, India Shining Stars Institution & travels Full time ₹ 2,60,000 - ₹ 3,00,000 per year

    HiJob-SeekersGreeting from ShiningstarsITPLLocation-KolkataHIRING FROM CUSTOMER SERVICE EXECUTIVE & TELESALES PROFILE FOR KOLKATA LOCATION.Company is hiring enthusiastic and skilled individuals for multiple customer service & telesales roles at Kolkata location . We are looking for graduates with excellent English communication skills who are ready to build...

  • Customer Service Executive

    6 days ago

    Kolkata, West Bengal, India Cogenthub Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    We are hiring for a voice-based customer service job in the telecom sector. Your job will be to talk to customers over the phone, help solve their problems, and suggest useful services.If you can speak English well and like helping people, this is a great opportunity to start your career in the BPO and customer service industry.Please share resume at HR...

  • Customer Service Executive

    1 week ago

    Kolkata, West Bengal, India Flying Squirrel Holidays Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Verbal and written communication in English is a must.Key Responsibilities:1. Customer Interaction & Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on...

  • Customer Service Assistant

    1 week ago

    Kolkata, West Bengal, India KOMPANERO Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    WE ARE HIRINGJob Title: Customer Care ExecutiveBrand: KompaneroLocation: KolkataWe are seeking a Customer Care Executive who can represent the Kompanero brand with professionalism and warmth. The ideal candidate should be fluent in English, possess excellent communication skills, and be able to handle our niche clientele with the utmost courtesy and care....

  • Customer Service Executive

    2 days ago

    Kolkata, West Bengal, India Jobs Cruze Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Minimum 12th pass.Minimum 1 year outbound customer service profile.Should possess good customer interaction and convincing skills.Strong communication skills.place- KolkataSalary: Up to 25,000 CTC + Incentives.

  • Customer Service Executive

    1 week ago

    Kolkata, West Bengal, India The Baklava Box Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS scores through exceptional serviceSend your CV at or Annual bonusPerformance bonus