Technical Associate – Product Support

2 weeks ago

Hyderabad, Telangana, India Zeta Global Full time US$ 80,000 - US$ 1,20,000 per year
  • Helping customers solve technical issues with Zeta Interactive Product Applications.
  • Answering questions from customers about the features and capabilities of our Zeta Application products.
  • Developing customer-facing documentation on using certain features on needed basis.
  • Communicating customer needs and wishes to our development and engineering staff.

Shift Timings: Night Shift (EST & PST)

Education: (2023, 2024 Pass outs)

  • BTech (CSE / IT) with Min 70%
  • BSC (MSCS / MPCS) with Min 80%

Must have Skills:

Functional Skills and Experiences

  • Problem solving and debugging skills
  • Good interpersonal and communication skills
  • Flexible in working outside of core business hours at short-notice
  • Should have excellent written and verbal communication skills

Technical Skills (Basics):

  • MySQL/Oracle database
  • knowledge on Linux Operating system
  • Web technologies & Networking

Good To Have:

  • Experience with DSPs is a plus.
  • Knowledge on programmatic ecosystem.

Personal Qualities:

  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Fast learner, energetic and enthusiastic
  • Adaptable and flexible to business demands
  • Positive can-do attitude
  • Team player
  • Soft spoken, work oriented, conscientious.
  • Good decision making and problem-solving skills.
  • Friendly, reliable, positive and acts appropriately and proactively.

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