Customer Service Executive

20 hours ago

Hyderabad, Telangana, India Essencea Full time ₹ 6,00,000 - ₹ 12,00,000 per year

As a Customer Service Associate, you will be responsible for managing client relationships, ensuring timely renewals, and driving customer retention. You will act as the main point of contact for clientsproviding support, resolving issues, and proactively engaging with them to renew subscriptions and identify opportunities for upselling.

Role & responsibilities

Key Responsibilities

Handle client interactions through calls

Drive renewals and subscription extensions, ensuring minimal churn.

Proactively follow up with clients whose subscriptions are due for renewal.

Build strong client relationships to increase satisfaction and loyalty.

Collaborate with internal teams (Sales, Support) to resolve client concerns quickly.

Provide clients with updates about new features and services.

Share client insights and feedback with the management team.

Preferred candidate profile

03 years of experience in client servicing, account management, or sales.

Strong communication, persuasion, and negotiation skills.

Customer-focused mindset with problem-solving abilities.

Landuages : Tamil or Malayalam + English ( Telugu , Hindi added advantage )

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