Point of Contact
1 week ago
Aracot Construction is a leading brand in tiles, sanitaryware, hardware, paints, home appliances, and interior solutions, known for delivering premium quality products and luxury designs. We are looking for a customer-focused Point of Contact (POC) to ensure a smooth showroom experience by greeting and guiding customers, coordinating with sales executives, and assisting during their visit. The role also includes after-sales follow-ups to maintain strong customer relationships and ensures satisfaction.
Key Responsibilities
- Welcome and guide customers from reception to the showroom floor.
- Assign the customer to the relevant sales executive as per their requirement (tiles, sanitaryware, hardware, etc.).
- Stay connected with the customer during their store visit and support in resolving queries.
- Maintain customer records (name, contact details, requirement, assigned sales person).
- Handle basic product information if sales staff are busy.
- Manage after-sales follow-up with customers to ensure satisfaction and handle complaints if any.
- Coordinate between customer, sales team, and management for smooth communication.
- Share daily customer visit reports with management.
Requirements
● Female candidate preferred.
● 0–2 years of experience in customer handling/front office roles.
● Pleasant personality with good communication skills and confidence.
● Ability to handle customers politely and professionally.
● Strong coordination and record-keeping skills.
What We Offer
● Opportunity to work with a premium, design-focused brand.
● Professional growth in customer service and showroom management.
● Supportive and collaborative team environment.
● Competitive salary and benefits.
Job Types: Full-time, Permanent, Fresher, Internship
Pay: ₹10, ₹12,000.00 per month
Work Location: In person
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