Client Success Partner- Account Management

This Client Success Partner is a member of the Client Success Team. This is a consultative sales and account management position to grow revenue in existing customers through sales of First Advantage products and solutions within number of named accounts. It is anticipated that you will grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the deployment of resources required to drive the penetration of FA solutions within your assigned accounts, and to maintain the base revenue that is already present in those accounts. This will involve engagement with client care, operations management and technology to ensure service levels are being maintained.

Essential Duties and Responsibilities :

• Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
• Track revenue trends and sales opportunities and analyse competitive threats.
• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify additional product or solutions FA can provide.
• Identify required cross functional resources needed to maximise revenue opportunities and penetrate market with FA products and solutions.
• Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organisation to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client's questions or implement solutions in a timely fashion.
• Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors.
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage all action/project plans for assigned client base.
• Analyse trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction.
• Provide solutions to business problems analysing root causes to issues and bring resolution to the issues.
• Update and maintain knowledge of all aspects of customers' background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
• Constantly seek, share, and implement best practices.
• Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
• Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
• Partner with internal account team to review program performance. Administrative
• Manage your individual sales activity, pipeline and revenue forecast, providing regular accurate reporting to your line manager.
• Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
• Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
• Manage monitoring and reporting programs for customers.
• Log all information relating to customer contact on our CRM system, including regular auditing to ensure that we maintain good data integrity. This can include: Company and contact details are accurate and up to date
• Any changes in how and what the solution are being used for
• Perform other duties as assigned.

Qualifications

Education:

• Bachelor's degree or equivalent experience

Experience:

• Program Management
• Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
• Track revenue trends and sales opportunities and analyse competitive threats.
• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify additional product or solutions FA can provide.
• Identify required cross functional resources needed to maximise revenue opportunities and penetrate market with FA products and solutions.
• Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organisation to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client's questions or implement solutions in a timely fashion.
• Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors.
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage all action/project plans for assigned client base.
• Analyse trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analysing root causes to issues and bring resolution to the issues.
• Update and maintain knowledge of all aspects of the products and services , scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
• Constantly seek, share, and implement best practices.
• Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
• Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
• Partner with internal account team to review program performance. Administrative
• Manage your individual sales activity, pipeline and revenue forecast, providing regular accurate reporting to your line manager.
• Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
• Manage contract renewals and proposal responses to RFPs.
• Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
• Manage monitoring and reporting programs for customers.
• Log all information relating to customer contact on our CRM system, including regular auditing to ensure that we maintain good data integrity.

Work Location : Mumbai / Bangalore 

 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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