Receptionist, telecaller

2 weeks ago

RT Nagar, Karnataka, India Shathayu Ayurveda Pvt. Ltd. Full time ₹ 2,88,000 - ₹ 4,32,000 per year

Job Title: Telecaller – Healthcare

Location: RT NAGAR, GANGANAGAR

Salary: 15% Hike on current CTC

Age Limit: 20 – 35 years

Job Description

We are seeking a proactive and customer-focused Telecaller to join our healthcare team. The role involves engaging with patients/customers over the phone, providing accurate information about healthcare services, scheduling appointments, and ensuring excellent communication. The ideal candidate should have strong English communication skills (both written and verbal) and a patient-friendly approach.

Key Responsibilities

  • Make outbound calls to patients/customers to share information about healthcare services, packages, or wellness programs.
  • Handle inbound inquiries and provide clear, accurate information.
  • Schedule, confirm, and follow up on patient appointments.
  • Maintain updated patient/customer records in the system.
  • Support front office/clinic staff by coordinating telephonic communication.
  • Ensure a polite, empathetic, and professional tone in all conversations.
  • Meet daily/weekly/monthly targets for calls and conversions.

Qualifications & Requirements

  • Minimum PUC (Pre-University Course) qualification.
  • Age between 20 – 35 years.
  • Strong English communication skills (written & verbal).
  • Basic computer knowledge (MS Office, CRM/EMR software preferred).
  • Prior experience in telecalling, healthcare customer support, or hospital call center will be an added advantage.
  • Ability to work with patience, empathy, and attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹36,642.68 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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