Telecaller, Receptionist

2 days ago

Raj Nagar Extension Ghaziabad Uttar Pradesh, India Jasmine Corporate Full time

Job Description — Telecaller cum Receptionist (Ghaziabad)

Company: DQ Learnings

Location: Ghaziabad (In-office)

Department: Admissions & Front Office

Reports to: Centre Director - Ghaziabad

Role Overview

Be the first voice and face of DQ Learnings at our Ghaziabad centre. You’ll handle inbound reception, outbound telecalling, appointment booking, visitor management, and CRM updates—so every enquiry becomes a counselling/demo appointment and every walk-in gets a smooth experience.

Key Responsibilities

Lead Calling & Follow-ups

Call new leads within 10 minutes; run structured follow-ups via phone, WhatsApp, and SMS.

Qualify prospects, book counselling/demo slots, send confirmations & reminders, and recover no-shows.

Front Desk & Visitor Management

Welcome walk-ins, capture details, route to counsellor/trainer, maintain visitor logs, manage queues.

Handle centre phone lines (Exotel), WhatsApp Business, and general inbox queries.

CRM Hygiene (Zoho CRM)

Log every call, note, next action, and outcome same day.

Move leads strictly through DQ Blueprint stages: New → Contacted → Interested → Qualified → Follow-Up Required → Demo Scheduled → Demo Completed → Closed (Won/Lost); use instant & divergence paths as defined.

Admissions & Collections Support

Share fee plans and payment links as guided by the counsellor; execute polite reminders as per policy.

Ops Coordination

Maintain front-desk calendar, demo class slots, trainer availability, meeting room bookings.

Basic admin: stationery, ID verification, document scan/upload, receipt handover.

Compliance & Brand Etiquette

Follow approved calling scripts, DND/data-privacy norms, and DQ service standards.

Must-Have Skills

Clear, pleasant Hindi with conversational English; excellent phone etiquette.

Strong follow-up discipline, time management, and note-keeping.

Comfort with Zoho CRM, Google Sheets, Gmail/Calendar, WhatsApp Business; familiarity with Exotel/Callyzer is a plus.

KPIs (Success Metrics)

Speed to First Call: ≤ 10 minutes for new leads

Daily Call Activity: 80-120 connected attempts (new + follow-ups)

Qualified Appointments Booked: 8-12/day

Show-up Rate: ≥ 60% weekly

CRM Accuracy: 100% calls logged same-day; correct stage + next action always set

No-Show Recovery: ≥ 30% rebooked within 72 hours

Service Quality: Positive visitor feedback; zero compliance breaches

**Qualifications**:
12th pass/Graduate; freshers welcomed if communication is strong.

6-18 months in telecalling/front office/admissions support preferred (ed-tech experience is a bonus).

Work Hours & Days

6-day week; typical shift 10:00 AM - 7:00 PM (flexible for events/demos).

Compensation & Growth

Fixed Salary (Ghaziabad): ₹16,000 - ₹26,000/month (experience-based)

Incentives: Performance-linked (appointments, show-ups, collections support, CRM quality)

Growth Path: Senior Telecaller → Admissions Counsellor → Centre Operations (based on performance)

Tools You’ll Use

Zoho CRM, Exotel (IVR/call logs), Callyzer, WhatsApp Business, Google Sheets, Gmail/Calendar, basic scanning apps.

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Raj Nagar Extension, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Raj Nagar Extension, Ghaziabad, Uttar Pradesh (preferred)

Work Location: In person

  • Receptionist and Telecaller

    1 week ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Laxmi Group Full time

    **Job Description - Receptionist / Telecaller** **Position**: Receptionist / Telecaller **Department**: Front Office / Administration **Location**: Prahalad Nagar Ahmedabad **Reporting To**: HR / Admin Manager **Role Objective**: To manage front office operations, handle incoming and outgoing calls, greet visitors, and support telecalling activities for...

  • Receptionist Telecaller

    2 days ago

    Mp Nagar, Bhopal, Madhya Pradesh, India TechJogi - Digital Marketing Company & SEO Training in Bhopal Full time

    The Receptionist cum Telecaller plays a dual role of managing front-desk operations while handling telecalling responsibilities. This position is crucial for creating a positive first impression, maintaining customer relations, and driving business growth through effective communication and customer engagement. **Key Responsibilities**:Receptionist...

  • Receptionist

    1 week ago

    Ghaziabad, Uttar Pradesh, India Academica Classes Pvt Ltd Full time

    **Receptionist cum Telecaller required with good communication skills** - Getting Leads, Meeting setup & Resolution - Attend to the front desk of the office. - Making and receiving telephone calls. - Typing letters & documents. - Scanning and copying of documents on daily basis - Recording daily attendance and leave. - Inward-outward visitor document...

  • Receptionist, Telecaller

    3 days ago

    Ghaziabad, Uttar Pradesh, India Band bajaa baaraat Full time

    telecaller's job is to contact potential and existing customers by phone to sell a product or service, answer questions, and build relationships. Here are some responsibilities of a telecaller: Generate sales: A telecaller's primary goal is to generate sales or leads for the company. Answer questions: A telecaller answers questions about the company and its...

  • Receptionist and Telecaller

    3 days ago

    Taj Ganj, Agra, Uttar Pradesh, India The Senaabhyas Educational Center Full time

    We are looking for a smart, polite, and confident **Female Receptionist & Telecaller** who will be the first point of contact for students, parents, and visitors. The role requires **good communication** skills, basic computer knowledge, and a pleasant personality to manage both front-desk operations and telecalling tasks efficiently. **Key...

  • Receptionist, telecaller

    7 days ago

    Lakhe Nagar, Raipur, Chhattisgarh, India janki institute of technology Full time ₹ 60,000 - ₹ 1,20,000 per year

    receptionisttelecaller5 candidateJob Type: फ़ुल-टाइमPay: ₹5, ₹12,000.00 per monthWork Location: In person

  • Telecaller Receptionist

    2 weeks ago

    Indore, Madhya Pradesh, India Mehta Tea P. Ltd. Full time

    **Job Title**: Telecaller cum Receptionist **Location**: Tillorkhurd, Indore **Company**: Mehta Tea Pvt. Ltd. **Experience**: 1-3 years **Qualification**: Any Graduate **Job Summary**: **Key Responsibilities**: **Reception Duties**: - Greet and attend to visitors in a courteous manner - Manage front desk operations and ensure visitor coordination - Handle...

  • Receptionist, Telecaller

    2 weeks ago

    Laxmi Nagar, Delhi, Delhi, India The Hairsmith Clinic Full time

    We are hiring an Telecaller (Fresher/Experienced) with fluent English for our clinic at Laxmi Nagar, Delhi. Role includes handling patient inquiries, explaining hair treatments (Hair Transplant, PRP, GFC, Hair Care), scheduling appointments & maintaining follow-ups. **Key Responsibilities - Telecaller** - Handle inbound & outbound calls professionally with...

  • Receptionist and Telecaller

    7 days ago

    Indira Nagar, Nashik, Maharashtra, India The Learning Monk Full time

    **Key Responsibilities**: - **Reception Duties**: - Greet and welcome visitors and students. - Answer and direct phone calls in a polite and friendly manner. - Assist in marketing campaigns. - Keep detailed and accurate records of visitor requests and calls received. - Assist with administrative tasks as needed. - **Telecalling Duties**: - Make outbound...

  • Real Estate Receptionist

    5 days ago

    Lucknow, Uttar Pradesh, India Urban Acres Full time

    Required Front office receptionist cum telecaller. Minimum qualification: Graduation **Salary**: ₹8,000.00 - ₹9,500.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - Microsoft Office: 1 year (preferred) - Front desk - Receptionist: 1 year (preferred) - total...