Receptionist Telecaller

The Receptionist cum Telecaller plays a dual role of managing front-desk operations while handling telecalling responsibilities. This position is crucial for creating a positive first impression, maintaining customer relations, and driving business growth through effective communication and customer engagement.

**Key Responsibilities**:Receptionist Duties**:

- **Front Desk Management**:

- Greet visitors, clients, and customers with a warm and professional demeanor.
- Maintain a clean and organized reception area.
- **Administrative Support**:

- Handle incoming and outgoing mail, courier services, and packages.
- Manage office supplies and inventory.
- Assist with scheduling meetings and appointments.
- **Visitor Coordination**:

- Maintain a visitor logbook and issue visitor passes.
- Guide visitors to the appropriate department or person.
- **Call Handling**:

- Answer incoming calls promptly and professionally.
- Transfer calls to the concerned departments.

**Telecalling Duties**:

- **Outbound Calls**:

- Reach out to prospective clients/customers to promote products or services.
- Follow up on inquiries or leads generated through marketing campaigns.
- **Customer Engagement**:

- Address customer queries and resolve complaints in a professional manner.
- Build and maintain positive relationships with customers.
- **Data Management**:

- Maintain detailed records of calls, leads, and customer interactions.
- Update CRM or other software systems with customer information.
- **Feedback Collection**:

- Conduct surveys or feedback calls to understand customer satisfaction.

**Required Skills and Qualifications**:

- **Education**:

- Minimum qualification: High school diploma or equivalent.
- A degree or diploma in business administration or customer service is an advantage.
- **Experience**:

- Prior experience as a receptionist or telecaller is preferred.
- **Skills**:

- Excellent communication skills (verbal and written).
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Basic knowledge of CRM software is a plus.
- **Personal Attributes**:

- Polite, friendly, and professional demeanor.
- Good listening skills and customer-oriented attitude.
- Ability to work under pressure and handle challenging situations.

**Key Performance Indicators (KPIs)**:

- Number of calls made and received per day.
- Conversion rate from calls to leads or sales.
- Customer satisfaction score (from feedback).
- Efficiency in front desk management and administrative tasks.

**Job Types**: Full-time, Fresher

Pay: ₹8,086.00 - ₹24,651.70 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person