Customer Experience Ninja in Gurgaon
2 weeks ago
Key Responsibilities
- Work closely with cross-functional teams to ensure a seamless customer experience
- Manage user queries on different platforms – email, chat, call and social media
- Provide accurate information on products, services, pricing, and promotions
- Respond promptly to customer inquiries via phone, email, and live chat
- Investigate and resolve customer issues efficiently
- Communicate solutions clearly and concisely
- Guide new customers through the initial setup process, ensuring they understand how to use the platform
- Provide ongoing support by answering questions, addressing concerns, and encouraging customers to stay on track with their health goals
- Regular check-in with customers to monitor their progress and offer advice or adjustments to their plans as needed throughout their fitness journey
- Educate customers about the various features of the platform
- Gather and relay customer feedback to the product development team to help improve the platform and address any issues
- Motivate customers to stick with their health plans
About Company: Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness - nutrition, fitness, sleep, mental wellness and skincare.
It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.
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