Customer Support Experience

1 week ago

Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 4,32,000 per year

Job Description:

Position: Customer Experience Executive

Experience Required: Minimum 1 year in International Customer Support (Voice) with Upselling experience

Key Responsibilities:

  • Handle international customer queries through calls with professionalism and empathy.
  • Provide accurate information, resolve issues, and ensure high-quality customer experience.
  • Identify customer needs and offer appropriate products/services through upselling and cross-selling techniques.
  • Maintain customer satisfaction by following standard processes and service guidelines.
  • Document interactions, feedback, and resolutions in CRM tools.

Work closely with the team to achieve customer support and sales targets.

  • Ensure compliance with company policies and international quality standards.

Skills & Qualifications:

  • Minimum 1 year of experience in International Customer Care/CCE role.
  • Strong communication skills in English (verbal & written).
  • Proven ability in upselling / cross-selling.
  • Problem-solving attitude with customer-centric mindset.
  • Ability to work in a target-driven environment.
  • Flexible with rotational shifts (including night shifts).

Salary & Benefits:

  • Fixed salary : 36000 per month
  • Performance based incentives : up to ₹15000 per month
  • Competitive salary with incentives on upselling.
  • International exposure and career growth opportunities.
  • Friendly and professional work environment.

Location - Gurgaon

Contact Us

Job Types: Full-time, Permanent

Pay: ₹27, ₹36,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How soon you can join if Selected?

Education:

  • Bachelor's (Required)

Experience:

  • International voice process: 1 year (Required)

Work Location: In person

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