Customer Support

3 days ago

Gurgaon, Haryana, India Wesoftek Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We're looking for a
Customer Support – Operations Intern
who can bridge
operations, customer service, and product marketing
— someone who enjoys helping people, loves travel, and wants to understand how technology shapes customer journeys.

Location

: Gurgaon (On-site)

Type:
Internship (Full-time, On-site)

Department:
Operations, Customer Experience & Product Marketing

Role Overview

As a Customer Support & Operations Intern
, you'll play a key role in managing the
day-to-day travel operations
, assisting customers with their bookings and itineraries, and ensuring a delightful travel experience. You'll also contribute to
product marketing efforts
, gathering customer insights, identifying service trends, and supporting communication campaigns to improve engagement and brand visibility.

Key Responsibilities

Customer Support & Operations

  • Handle
    inbound and outbound customer calls
    for bookings, queries, payments, cancellations, and itinerary changes.
  • Manage and update
    customer itineraries
    , coordinating with suppliers, hotels, and airlines for confirmations.
  • Ensure
    timely and empathetic resolution
    of customer grievances and escalations.
  • Track booking workflows — including
    refunds, payments, and post-booking support.
  • Maintain records and operational data in CRM systems and Excel trackers.

Product Marketing & Experience

  • Gather and analyze
    customer feedback
    to identify pain points and improvement areas.
  • Collaborate with product and marketing teams to
    create communication content
    , such as travel tips, itinerary highlights, or FAQs.
  • Support
    marketing campaigns and social content
    related to destinations, offers, and user stories.
  • Share insights from customer interactions to help refine
    product features and experience flows.

What We're Looking For

  • Excellent
    verbal and written communication skills
    (English & Hindi).
  • Strong
    problem-solving attitude
    with a customer-first mindset.
  • A knack for storytelling or creating engaging travel-related content is a plus.
  • Basic understanding of
    travel operations, itinerary planning, or customer handling
    preferred.
  • Familiarity with CRM tools, Google Workspace, or Excel.
  • Prior experience or internship in the travel / tourism industry
    is highly preferred.
  • Energetic, detail-oriented, and comfortable working in a
    fast-paced startup
    environment.

Qualifications

  • Pursuing or recently completed a Bachelor's degree in
    Travel & Tourism, Business Administration, Marketing, Ops or Hospitality
    .
  • Freshers passionate about travel, operations, and marketing are welcome to apply.

Why Join Us

  • Be part of a
    growing travel tech startup
    disrupting how people experience travel.
  • Gain
    end-to-end exposure
    to travel operations, customer management, and product marketing.
  • Work directly with the founding and product teams to shape the traveler experience.
  • Opportunity to
    convert to a full-time role
    based on performance and business need.
  • Exciting incentives on top of stipend

If travel, tech, and customer delight excite you — we'd love to have you on board.

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