Customer Support

2 days ago

Gurgaon, Haryana, India cheap flying Fares Full time ₹ 4,20,000 per year

Job Summary

We're looking for dedicated and customer-oriented Customer Support Executives to join our growing team. In this role, you will handle customer inquiries via calls, chats, and emails, helping travelers with bookings, itinerary changes, and general support. You'll be an integral part of ensuring customer satisfaction and enhancing our service quality.

Key Responsibilities

  • Handle incoming calls, chats, and emails related to flight bookings, modifications, and cancellations.
  • Provide accurate and timely information regarding flight options, fares, and travel policies.
  • Resolve customer issues with empathy, professionalism, and attention to detail.
  • Coordinate with internal teams to ensure smooth issue resolution.
  • Maintain detailed records of customer interactions and feedback.
  • Work in a rotational shift environment to support 24×7 operations.

Requirements

  • Minimum 6 months–2 years of experience in customer service or support (travel industry experience preferred).
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and multitasking abilities.
  • Basic computer proficiency and comfort with CRM or booking tools.
  • Positive attitude and willingness to work in a fast-paced, customer-focused environment.
  • Flexibility to work rotational shifts and rotational week offs.

Perks & Benefits

  • Cab facility provided for pickup and drop.
  • Competitive salary with incentives based on performance.
  • Friendly, growth-oriented work environment.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Paid time off

Experience:

  • US Process: 1 year (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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