Customer Support

2 days ago

Gurgaon, Haryana, India Boost Tech Full time

Job Title: Customer Care Executive – Fintech

Department: Customer Support / Operations

________________________________________

Job Purpose

The Customer Care Executive will act as the first point of contact for customers,

handling queries, complaints, and requests related to fintech products and services.

The role requires excellent communication, problem-solving skills, and the ability

to provide a seamless customer experience while ensuring compliance with financial

regulations.

________________________________________

Key Responsibilities

  • Handle inbound and outbound customer interactions via phone, email, chat, or

social media.

  • Assist customers with onboarding, account creation, KYC, wallet top-ups,

transactions, and issue resolution.

  • Address queries related to payments, refunds, transaction failures and

service usage.

  • Escalate complex cases to relevant internal teams (operations, risk,

compliance, technical support).

  • Maintain accurate records of customer interactions in CRM systems.
  • Educate customers about fintech products, new features, and best practices

for secure usage.

  • Ensure all customer interactions adhere to company policies and regulatory

requirements.

  • Meet individual and team KPIs, including response time, resolution time, and

customer satisfaction scores.

  • Provide feedback to product and operations teams to improve customer

experience.

________________________________________

Required Skills & Qualifications

  • Bachelor's degree in Business, Finance, Communications, or related field

(preferred).

  • 1–3 years of experience in customer service, preferably in fintech, banking,

or payments industry.

  • Strong verbal and written communication skills.
  • Ability to handle high-pressure situations with patience and professionalism.
  • Familiarity with digital payments, wallets, UPI, cards, or banking processes.
  • Proficiency in using CRM software, ticketing tools, and MS Office/Google

Workspace.

  • Problem-solving mindset with attention to detail.
  • Multilingual skills (as per region) will be an added advantage.

________________________________________

Key Competencies

  • Customer-first attitude
  • Empathy and active listening
  • Time management and multitasking
  • Conflict resolution
  • Adaptability in a fast-paced fintech environment

________________________________________

Performance Metrics (KPIs)

  • Average Response & Resolution Time
  • First Contact Resolution (FCR)
  • Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
  • Accuracy in query handling and documentation
  • Adherence to compliance and security standards

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • English and Hindi (Preferred)
  • Tamil and telugu (Preferred)

Location:

  • Gurgaon, Haryana (Preferred)

Work Location: In person

  • Customer Support

    2 weeks ago

    Gurgaon, Haryana, India RMV Workforce Corporation Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role- Customer Success AssociateExp- 1+ yrsLocation: Gurugram (Onsite)Role DescriptionThis is a full-time, on-site role based in Gurugram for a Customer Support (International Voice Process) professional. The role will involve managing customer inquiries, resolving complaints, providing technical support, and ensuring high levels of customer satisfaction....

  • Customer Support

    7 days ago

    Gurgaon, Haryana, India GoKwik Full time

    About GoKwikGoKwik is a growth operating system designed to power D2C and eCommerce brands across checkout optimisation, payments, retention, and post-purchase engagement. Today, GoKwik works with 15,000+ merchants globally, processes around $2 billion in GMV annually, and is backed by investors such as RTP Global, Z47, Peak XV, and...

  • Customer Support

    1 day ago

    Gurgaon, Haryana, India RMV Workforce LLP Full time

    Hiring: Customer Success AssociateLocation: Gurgaon (Work From Office)Work Mode: OnsiteWorking Days: 5 Days a Week (Rotational Week Offs)Shifts: RotationalTransport: Both-side cabs availablePosition: Customer Success AssociateRequirements:Experience: Must have prior international customer support experience, Technical supportQualification: Graduate (Any...

  • Customer Support

    2 weeks ago

    Gurgaon, Haryana, India SaasAro Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We're Hiring | Customer Support – Backend ProcessAre you ready to kickstart your career in the SaaS industry?SaasAro is looking for freshers to join our Customer Support (Backend Process) team Location: Gurugram Role Type: Internship & Full-Time Opportunities Department: Customer Support – Backend OperationsIf you have strong communication skills,...

  • Support customer

    2 weeks ago

    Gurgaon, Haryana, India humanTech Full time ₹ 20,000 per year

    Customer Support Associate – Airlines Process (Voice)• Qualification: Undergrad/Graduate (Freshers allowed)• Salary: 16,500 in hand• Incentives: Up to 4,000• Cab available during odd hours• Rotational shifts• Good communication required• Location: Gurgaon• Process: BPO – Customer Support (Airlines)Interview Mode:• VirtualTo Apply:Send...

  • Customer Support

    2 weeks ago

    Gurgaon, Haryana, India cheap flying Fares Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Key ResponsibilitiesHandle inbound and outbound calls for flight bookings & travel inquiries.Assist customers with itinerary options, fares, rescheduling, and cancellations.Communicate with Spanish-speaking customers (basic Spanish understanding is enough).Convert leads into confirmed bookings by explaining fare options and benefits.Maintain customer records...

  • Customer Support

    7 days ago

    Gurgaon, Haryana, India RMV Workforce LLP Full time

    Key Responsibilities:• Handle customer calls in a professional and efficient manner• Address customer queries, concerns, and complaints with a problem-solving approach• Maintain accurate records of customer interactions and follow-ups• Provide timely and relevant information to customers to resolve their issues• Work collaboratively with other...

  • Customer Support

    2 weeks ago

    Gurgaon, Haryana, India RMV Workforce Corporation Full time ₹ 25,00,000 - ₹ 70,00,000 per year

    Key Responsibilities:• Manage customer calls with professionalism and efficiency.• Respond to customer inquiries, concerns, and complaints using a solution-oriented approach.• Document all customer interactions accurately and ensure proper follow-up.• Deliver clear, timely, and relevant information to help customers resolve their issues.•...

  • Customer support

    2 weeks ago

    Gurgaon, Haryana, India RMV Workforce LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Location: Gurgaon (Work From Office)Work Mode: OnsiteWorking Days: 5 Days a Week (Rotational Week Offs)Shifts: RotationalTransport: Both-side cabs availablePosition: Customer Success AssociateRequirements:Experience: customer support experienceGood communication (C1 Level) and EnglishQualification: Graduate (Any stream)

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Softview Infotech Full time

    Job Role: Customer Support ExecutiveExperience: 5+ YearsLocation: GurgaonShift: Night ShiftKey Skills: Customer Support, API, Travel Industry ExperienceRole DescriptionThis is a full-time, on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for handling customer inquiries, ensuring customer...