
Service In-charge
6 hours ago
Titan Company Limited
Location : RO West
Role: Service In-charge Watches and Accesories
Roles and Responsibilities:
Understand customer requirements and conduct after sales repair on the customer product providing customer satisfaction and cost-effective solutions while recording the defects along with the solutions in the central database
Monitor the serviced watch return (repeat return) to analyse on the servicing effectiveness / quality of repair and provide inputs in creating countermeasures
Conduct stock audit and commercial compliance for the responsible service centre on periodic basis
Desired Candidate Profile & Qualification:
2-5 years of experience in after-sales service, repair & maintenance, or related field
Diploma in Watch Servicing / Horology
- Strong understanding of watches and accessories products; ability to develop expertise quickly.
- Excellent communication skills; ability to build strong relationships with customers, colleagues, and stakeholders.
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