Trucking Coordinator USA Operations
2 days ago
Shift Timing: 5:30pm - 2:30am (night shift)
Department: Logistics / Transportation
Employment Type: Full-time
About the Role
We are looking for an experienced Trucking Coordinator to manage full-truckload (FTL), less-than-truckload (LTL), drayage, and intermodal movements across the USA. The role requires strong coordination skills, carrier management, and the ability to ensure on-time, cost-efficient trucking operations.
Key Responsibilities
1. Dispatch & Operations
- Coordinate daily trucking operations for FTL, LTL, and drayage shipments.
- Schedule pickups and deliveries with carriers, shippers, and consignees.
- Track and monitor shipments end-to-end, ensuring timely execution.
- Handle appointment scheduling for warehouses, ports, and distribution centers.
- Communicate load instructions, routing, and documentation requirements to drivers/carriers.
2. Carrier Management
- Source, negotiate, and onboard trucking carriers and owner-operators.
- Maintain strong relationships with carriers to ensure equipment availability.
- Negotiate competitive rates while maintaining service quality.
- Ensure carriers meet company compliance requirements (insurance, safety ratings, contracts).
3. Customer Service & Coordination
- Provide shipment updates to customers proactively.
- Resolve operational issues, delays, accessorials, and exceptions.
- Work closely with internal teams (sales, operations, warehouses) for seamless service delivery.
- Handle customer inquiries and provide solutions in a timely manner.
4. Documentation & Compliance
- Prepare and manage BOLs, PODs, delivery receipts, and rate confirmations.
- Ensure compliance with DOT, FMCSA, and internal standards.
- Maintain accurate shipment records and update TMS systems.
5. Billing & Cost Control
- Verify carrier invoices and approve accessorial charges.
- Ensure accurate billing to customers according to contracted rates.
- Monitor freight costs and contribute to cost-saving initiatives.
Qualifications
- 25 years of experience in US trucking operations (FTL/LTL/drayage).
- Strong understanding of US transportation regulations and trucking market.
- Proficiency in TMS systems, freight boards (DAT, Truckstop), and MS Office.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Flexibility to handle extended hours during peak operations.
Preferred Skills
- Experience with intermodal and port drayage operations.
- Knowledge of reefer/dry van/flatbed equipment types.
- Existing carrier network or market knowledge is an added advantage.
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