Retail Sales Assistant

24 hours ago

Cochin, Kerala, India ANNS BAKERY AND CONFECTIONERY PVT LTD Full time ₹ 1,60,000 - ₹ 2,00,000 per year

Position Overview:

The Counter Sales Staff will be responsible for providing excellent customer service at the bakery counter, ensuring smooth day-to-day sales operations, and maintaining product display and hygiene standards. The role demands a friendly attitude, attention to detail, a passion for customer interaction and food handling in addition to having high levels of integrity and discipline.

Key Responsibilities:Sales & Customer Service

  • Greet customers courteously and assist them in selecting bakery and confectionery products.
  • Provide product knowledge including ingredients, pricing, and promotions.
  • Upsell and cross-sell items such as beverages, cakes, and speciality items.
  • Accurately handle billing and cash/card/UPI transactions through POS systems.
  • Interact with customers effectively and insist on billing while making every purchase.
  • Maintain neat and attractive product displays at all times.
  • Assist customers in selecting the correct product thus avoiding wrong selling so as to minimise sales returns and improve customer dissatisfaction.

Product Handling & Hygiene

  • Ensure freshness of items displayed and check expiry or quality standards.
  • Follow hygiene, food safety, and personal grooming norms as per bakery policy.
  • Take necessary precautions to avoid damage and misuse of items.
  • Assist in packaging and labelling baked goods, and replenish stock as required.

Operational Support

  • Maintain daily computerised sales register and assist in inventory management.
  • Coordinate with kitchen staff for order fulfilment and custom cake orders.
  • Participate in outlet opening and closing procedures, including daily cash reconciliation.
  • Report customer feedback or complaints promptly to the Supervisor/Manager.
  • Adorn uniforms and accessories as advised by the management.
  • Adhere to the staffing rules of the organisation and strictly follow attendance and leave norms.
  • Willing to operate the software and other automation tools implemented by the organisation from time to time.
  • Must be willing to travel to the Head Office or designated locations for attending meetings or to participate in training programs on prior intimation.

Qualifications & Experience:

  • Minimum Qualification: Plus Two (12th standard) or equivalent.
  • Prior experience (6 months – 2 years) in bakery / confectionery / retail / F&B outlet preferred.
  • Freshers with good communication and customer service skills willing to serve at least two years in a retail outlet may also apply.
  • Basic computer or POS billing knowledge is desirable.
  • Conversant in Malayalam and basic English.

Skills & Attributes:

  • Pleasant personality with good interpersonal and communication skills.
  • Customer-oriented attitude with patience and attentiveness.
  • Punctual, reliable, and able to work in shifts (including weekends/holidays).
  • Team player with a willingness to learn bakery products and processes.

Work Environment:

  • Indoor retail bakery setting with moderate standing time.
  • Uniform and hygiene standards must be strictly maintained.
  • Shift timings as per outlet schedule.

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Experience:

  • Retail sales: 1 year (Preferred)

Language:

  • Malayalam (Required)
  • English (Preferred)

Location:

  • Kochi, Kerala (Preferred)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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