Department Manager

19 hours ago

Cochin, Kerala, India Reliance Retail Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Overview

Reliance Retail is India's largest and most rapidly growing retailer with a diversified omni-channel presence. Leveraging integrated store concepts, advanced digital platforms, and a strong supply chain, Reliance Retail provides unmatched value and an exceptional shopping experience to millions of consumers across the country.

Job Overview

We are seeking a dynamic and experienced Department Manager to join Reliance Retail in Kerala. As a mid-level manager, you will be responsible for driving operational excellence and leading a team across key Kerala locations: Cochin, Thiruvananthapuram, Palghat, Thrissur, Kottayam, and Kozhikode. This is a full-time position requiring 4 to 6 years of relevant work experience in retail operations.

Qualifications and Skills

  • Extensive retail operations experience is a must, with a proven track record of achieving department or store targets. (Mandatory skill)
  • Demonstrated ability in team leadership, providing clear direction, motivation, and development for a diverse retail team.
  • Proficiency in sales forecasting, with the ability to analyze trends and adapt strategies to maximize departmental performance.
  • Solid experience in vendor management including negotiation, selection, and ensuring supplier compliance and product quality.
  • Strong background in loss prevention, implementing controls and processes to minimize shrinkage and protect company assets.
  • Expertise in customer relationship management, ensuring consistent and high-quality customer service that drives loyalty.
  • Keen analytical and problem-solving skills, able to assess department needs, troubleshoot issues, and implement improvements.
  • Excellent communication and interpersonal skills to effectively interact with staff, management, and customers in a fast-paced environment.

Roles and Responsibilities

  • Supervise daily department operations to ensure exceptional product displays, inventory availability, and compliance with company standards.
  • Lead, motivate, and develop a high-performing department team, conducting regular training and performance assessments.
  • Monitor sales performance, develop sales strategies, and implement initiatives to achieve and exceed departmental targets.
  • Engage in active vendor management, from sourcing quality products to negotiating contracts and maintaining strong supplier partnerships.
  • Implement and monitor loss prevention policies, conducting regular audits and trainings to ensure minimal shrinkage.
  • Foster strong relationships with customers, promptly resolving inquiries, feedback, and complaints to maximize satisfaction.
  • Collaborate with store management to coordinate promotional activities, optimize store layout, and ensure effective merchandising.
  • Oversee inventory control, including ordering, stock rotation, and cycle counts to maintain accurate records and reduce wastage.

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