US Semi Voice Process

2 days ago

Indore, Madhya Pradesh, India Annova Solutions Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Responsibility: -

  • Manage Clients SLAs around productivity, quality, and turnaround time by reviewing daily reports, call barging and note reviews.
  • Ensure attendance, shift adherence and daily productivity
  • Become the process expert and resolve complex scenarios and doubts
  • Interact with US clients on daily progress, escalations, exceptions scenarios
  • Proactively look for process improvement opportunities and come up with short term and medium-term solutions

Successful candidate must have: -

  • Strong work ethic, discipline, and attention to details.
  • Strong spoken and written communication skills
  • Ability to work in US shifts
  • US Healthcare voice background is a definite advantage, but not a must have
  • Ability to read data trends, use the right data while presenting the idea and challenge quo .

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