US Calling Process_International Voice Process

2 days ago

Indore, Madhya Pradesh, India Annova Solutions Full time ₹ 80,000 - ₹ 1,50,000 per year

Process/Senior Process Executive- International Voice Process
About Annova:
Annova Solutions partners with companies around the world to strengthen their AI and

Machine Learning programs by creating dedicated teams in areas of Machine Learning

Services, Medical Coding and Business Services for clients in Healthcare and Financial Services

Industries.

Annova Solutions has established a name for itself in the industry with an enviable reputation

of being best-in-class: exceptional quality (delivering an accuracy of 99.9 percent for 50

million+ objects) and exceedingly high customer satisfaction (100% client retention rate till

date). The company has extensive experience in the field of data annotation & labelling

spanning varied data types such as image, audio, video and text. The company has been

registering a robust growth of 50 percent YOY since inception.

CEO Vision: "Annova Solutions has a laser sharp focus on creating unparalleled value for its

clients in US, UK and Australia by linking operational metrics to client's success. Our clients

trust us because we deliver a world class experience by combining great talent, operational

rigor and digital transformation."

Responsibilities:

  • Call US Record keeping offices of Providers and other businesses for facilitation of record

retrieval

  • Conduct Research on accuracy and sufficiency of information for target offices
  • Create accurate, professional notes about the progress of the case
  • Interact with other stakeholders in the ecosystem to derive/share information about cases 5.

Look for process improvement opportunities while performing the role and contribute in

improving the process on a continuous basis

Successful Candidate must have:

  • Strong work ethics, discipline and attention to details.
  • Strong spoken and written communication skills
  • Ability to work in US shifts
  • US Healthcare voice background is a definite advantage, but not a must have
  • Track record of and willingness to work in a role for at least 18 months

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