Voice International Process – Customer Support Executive

2 days ago

Indore, Madhya Pradesh, India foundit Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Description: Voice International Process – Customer Support Executive

Location:
Indore

Work Mode:
Work from Office

Shift Timing:
US Shift (Night Shift, cab facility available)

About the Role

We are seeking enthusiastic and customer-focused individuals to join our International Voice Process team as
Customer Support Executives
. The role involves handling customer interactions with professionalism and ensuring timely resolution of queries while adhering to quality and compliance standards.

Key Responsibilities

  • Handle inbound and outbound international customer calls with efficiency and courtesy.
  • Provide accurate information, resolve customer issues, and ensure customer satisfaction within defined timelines.
  • Adhere to organizational process guidelines, quality metrics, and compliance standards.
  • Collaborate effectively with team members and supervisors to meet operational and organizational goals.
  • Maintain detailed records of customer interactions in the system.

Required Skills & Qualifications

  • Minimum qualification: 10+2 / 10+3 Diploma / Graduate in any discipline.
  • Excellent verbal communication skills in English (mandatory).
  • Willingness to work in
    US night shifts
    .
  • Basic computer proficiency with the ability to navigate across multiple applications.
  • Strong problem-solving and interpersonal skills with a customer-first mindset.

What We Offer

  • Comprehensive training (initial 4–5 weeks from office).
  • Cab facility for night shifts.
  • Opportunity to grow within a dynamic and fast-paced international customer support environment.

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