Team Lead/SME Inbound Voice Process
2 days ago
SUMMARY
Title: Team Lead Inbound Voice Process (Customer Support)
Location: Indore
Shift: US Shift (Fixed)
We are looking for an experienced professional to join as Team Lead/SME for Inbound Voice Process Customer Support.
Key Responsibilities:
Manage and lead a team of 15+ customer support executives.
Monitor performance, ensure SLA adherence, and maintain quality standards
Provide regular coaching, mentoring, and performance feedback
Handle escalations effectively and ensure seamless customer experience.
Collaborate with stakeholders for process improvement and efficiency
Requirements:
Minimum 4 years as reelvant experience for SME level
Minimum 2 years of experience as an on paper Team Lead in Inbound Voice Process
Excellent communication and interpersonal skills
Strong team management and problem-solving abilities
Experience in BPO/Customer Support domain is mandatory
What We Offer:
Fixed US Shift timings
Leadership growth opportunities
Supportive and performance-driven work culture
Requirements
- Minimum of 1 year of experience in Accounts Payable
- Hands-on experience in vendor set-up and review processes
- Strong exposure to high-volume transactions and payment run processes
- Well-versed in managing SLAs and KPIs in a dynamic environment
-
Trainer Inbound Voice Process
2 days ago
Indore, Madhya Pradesh, India 2coms Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSUMMARY About the Company :A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise...
-
International voice process
2 days ago
Indore, Madhya Pradesh, India Sumeru Inc Full time ₹ 25,000 - ₹ 36,000 per yearWE ARE HIRING | International Voice Campaign - FINTECH ProcessLocation: Indore | Work From OfficeReady to elevate your career with a leading FINTECH process? Join our International Voice Campaign Position: Customer Support Executive – International Voice (Western Union)Schedule: 5 Days Working | Rotational ShiftsSalary: ₹25,000 CTC to ₹36,000 CTCWhat...
-
Team Lead Operations
4 days ago
Indore, Madhya Pradesh, India Aegan Technologies Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Team Lead Operations – Claims Adjudication (US Healthcare)Location: [Indore]Experience: Minimum 4.6 years in US Healthcare Claims Adjudication, including at least 1 year as SME (on papers)Role OverviewThe Team Leader – Claims Adjudication is responsible for supervising a team of claims processors/adjudicators to ensure accurate and timely...
-
Indore, Madhya Pradesh, India foundit Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Description: Voice International Process – Customer Support ExecutiveLocation:IndoreWork Mode:Work from OfficeShift Timing:US Shift (Night Shift, cab facility available)About the RoleWe are seeking enthusiastic and customer-focused individuals to join our International Voice Process team asCustomer Support Executives. The role involves handling...
-
Customer Support – Voice
2 hours ago
Indore, Madhya Pradesh, India VySystems Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Description,Title: Customer Support – Voice (US Process)Location: Indore (Work from Home post-training)Employment Type: Full-timeShifts: Night Shift (US Hours)Relocate to Indore also preferWork Mode:Training Phase (4–5 weeks): Work from OfficePost Training: Work from HomeWe are hiring enthusiastic and customer-focused professionals for the role...
-
International Voice Process
2 days ago
Indore, Madhya Pradesh, India Webkorps Optimal Solutions Full time ₹ 80,000 - ₹ 1,20,000 per yearKey Responsibilities:Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.Utilize API knowledge to address technical inquiries and challenges.Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.Maintain accurate and...
-
Voice, Non-Voice and Blended Process
6 days ago
Indore, Madhya Pradesh, India AB7 Solutions Full time ₹ 2,40,000 - ₹ 4,32,000 per yearJob Role: Voice, Non-Voice and Blended ProcessJob Location: Indore (Work from Office Only)Working Day: 5 Days a week JobExperience: 6 Months or above in BPO / KPO MandatorySalary: Rs 3,00,000 to 4,80,000 Per AnnumQualification Required: Under Graduate or Above any qualified can applyJob Role:Support customers through calls, chats, or emails (depending on the...
-
International Voice Process
2 hours ago
Indore, Madhya Pradesh, India Xtrim Global Solutions Full time ₹ 3,00,000 - ₹ 4,20,000 per yearJob Title: International B2B Sales Analyst (UK Outbound Process)Location: Vijay Nagar, Indore (Work from Office Only)Shift: 1:00 PM – 10:30 PM | Mon–Fri | Fixed Sat–Sun OffJob Description:Join our dynamic sales team and connect with UK-based businesses to sell energy utility products. Freshers with strong communication skills are...
-
International Non Voice Process
2 weeks ago
Indore, Madhya Pradesh, India Enoah Isolution Full time ₹ 3,00,000 - ₹ 4,50,000 per yearHiring - International Non Voice ProcessExperience: 0-2 YearsDegree- Any DegreeJob Location:Shift : Night ShiftJob Requirements:Good oral and written english communication.Fresher or Experience in Banking process.( US Mortgage)Typing speed above 20 WPM.Direct Walk-in details:Interested Candidates come for Direct Walk-inTime and Venue:09th & 10th October...
-
Indore, Madhya Pradesh, India Annova Solutions Full time ₹ 80,000 - ₹ 1,50,000 per yearProcess/Senior Process Executive- International Voice ProcessAbout Annova:Annova Solutions partners with companies around the world to strengthen their AI andMachine Learning programs by creating dedicated teams in areas of Machine LearningServices, Medical Coding and Business Services for clients in Healthcare and Financial ServicesIndustries.Annova...
