Process Trainer – Chat Support

1 week ago


Haldwani, Uttarakhand, India B2R Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring: Process Trainer – Chat Support (US, UK & Australia)

Location:
Kausani (Uttarakhand) |
Full-time

We are looking for an
experienced Process Trainer
to prepare our rural BPO employees for
international chat support roles
across US, UK, and Australia.

What you'll do:

Train new hires on
process knowledge, tools, compliance
and chat etiquette.

Coach agents on
written English, grammar, tone, and cultural nuances
for US, UK, and AU customers.

Conduct
mock chats, simulations, and roleplays
to prepare agents for real-world scenarios.

Deliver
refresher sessions
based on QA feedback and support employees with
on-floor coaching
.

Collaborate with
Team Leaders, QAs, and Operations Managers
to drive performance outcomes.

What we're looking for:

Graduate with
2–3 years' experience
as a Process/Language Trainer in BPO/chat processes.

Strong written English and ability to teach
regional differences
(US, UK, AU).

Hands-on experience in
international chat support training
(mandatory).

Familiarity with
CRM tools
(Zendesk, Freshdesk, Salesforce) preferred.

A patient, engaging facilitator who can design training for
rural/semi-urban learners
.

If this is something which excites you, please hit
"Apply"



  • Haldwani, Uttarakhand, India Jasmine Corporate Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Description — Admissions Counsellor (Haldwani)Company: DQ LearningsLocation: HaldwaniDepartment: AdmissionsReports to: Centre Of DirectorRole OverviewOwn the full admissions journey—from discovery to enrollment. You'll run 1:1 counselling sessions, map the right course to a student's goals, handle objections, coordinate demos, and close enrollments...

  • Operations Internship

    2 weeks ago


    Haldwani, Uttarakhand, India Build Your English Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    As an Operations intern at Build Your English, you will have the opportunity to gain hands-on experience in operations and work closely with the operations team to streamline processes and enhance efficiency. Your role will involve the following key responsibilities: - Assisting with daily operational tasks such as scheduling, data entry, and inventory...


  • Haldwani, Uttarakhand, India Tarangi Jim Corbett Resort and Spa Full time ₹ 15,000 - ₹ 18,00,000 per year

    Key Responsibilities:Identify and develop new export markets, building and maintaining relationships with international clients and distributors.Conduct market research to support strategic expansion and identify business opportunities.Manage the entire sales process, from initial contact to post-sales follow-up, ensuring customer satisfaction at all...


  • Haldwani, Uttarakhand, India Tarangi Jim Corbett Resort and Spa Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    Job Title: International Sales ExecutivePosition Type: Work from HomePhone + Laptop provided by companyLocation: Haldwani ( *Preferred Female Candidates)*Experience: Fresher with good English communication skills.Salary: ₹15,000 per monthImmediate JoiningKey Responsibilities:Identify and develop new export markets, building and maintaining relationships...


  • Haldwani, Uttarakhand, India TJC Group Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Job Title: Digital Content WriterExperience: 2-4 yearsLocation: Pune, Or Haldwani, IndiaNote: While we encourage the use of AI tools, the candidate must not completely depend on AI.Purpose of the roleWe are looking for aDigital Content Writerto join our Marketing team. You will collaborate closely with theContent and Marketing teamto create, edit, and...

  • Site Engineer

    5 days ago


    Haldwani, Uttarakhand, India SKC Investments Advisors Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Field Engineer (Civil)Job Opportunity: Site Executive – Property ValuationCompany: Sthapatya Evaluators & Actuaries Pvt. Ltd.No. of Vacancies: 5Website: Location: HaldwaniPosition: Field Civil EngineerQualification: BE -CivilExperience: Freshers can apply | Experienced candidates are welcomeSalary: Depends on Interview PerformanceJoining: ImmediateSalary...


  • Haldwani, UL, IN Jasmine Corporate Full time

    Digital Marketing Trainer Job Title Digital Marketing Trainer Location Haldwani Uttarakhand Experience Required 3 to 5 Years Employment Type Full-Time On-site Only About DQ Learnings DQ Learnings is a fast-growing EdTech institute focused on delivering real industry-relevant digital skills through hands-on practical training ...


  • Haldwani, India KCJ Infonet (OPC) Private Limited Full time

    As a Sales Support Representative, you will play a crucial role in supporting the sales team to achieve their goals and ensure a smooth sales process. You will be responsible for providing administrative assistance, customer service, and operational support to the sales department. Your primary objective will be to enhance the efficiency and effectiveness of...


  • Haldwani, UL, IN AlgoMinds Tech Full time

    We are seeking a dedicated E-Commerce Customer Support Executive to manage customer interactions and ensure an excellent online shopping experience The role involves handling queries resolving complaints processing orders and coordinating with internal teams to deliver prompt and effective service Key Responsibilities Customer Interaction Support Respond to...

  • Lecturer

    3 days ago


    Haldwani, UL, IN REACHA Full time

    We are looking for a motivated and skilled Trainer to conduct practical and theory sessions for students under the Uttarakhand Youth Upskilling Programme UYUP 2025-26 at GITI Kalsi The trainer will be responsible for delivering sessions on Electrician and Refrigeration Air Conditioning RAC trades and guiding students through hands-on training and...


  • Haldwani, India GenZchat Full time

    Job Description Company Description GenZChat is India's first AI-powered Dating Coach & Wingman, designed to help Gen-Z navigate modern conversations, relationships, and social interactions with confidence. By providing flirty openers, ice-breakers, and reply suggestions, GenZChat reduces the stress of online dating. It offers multi-language support, smart...


  • Haldwani, India Worxpertise (Edge Business Solutions Pvt. Ltd.) Full time

    Job Title: Executive - Customer Experience Location - Work From Office (WFO) - Noida/Gurugram/Haldwani, Work From Home (WFH) also available Nature of Engagement : Full-time or Part-time For WFH - Laptop/Desktop with good configuration, Stable Internet connection, Headset is required. Job Summary: As a Customer Support Executive! We're looking for...


  • Haldwani, UL, IN Jasmine Corporate Full time

    Telecaller cum Receptionist Haldwani Company DQ Learnings Location Haldwani In-office Department Admissions Front Office Reports to Centre of Operations Role Overview Be the first voice and face of DQ Learnings at our Haldwani centre You ll handle inbound reception outbound telecalling appointment booking visitor management and CRM updates so every enquiry...


  • Haldwani, India Ravindra Pratap Gupta (Properitor Of RPG Ventures) Full time

    Job Description Description We are seeking an experienced Accountant to join our team at a leading hospital specializing in computer hardware and software. The ideal candidate will be responsible for managing financial records, ensuring compliance with regulations, and providing insightful financial analysis to support our operations. Responsibilities -...


  • Haldwani, India AFSG HR Consultant Pvt. Ltd. Full time

    Job Title: Bakery and Pastry Commis (International Placement – Armenia) Job OverviewThe Bakery and Pastry Commis assists senior pastry chefs in the preparation of desserts and bakery products, ensuring consistent quality and presentation. They are also responsible for measuring ingredients, operating baking equipment, maintaining cleanliness, and following...


  • Haldwani, India Reckitt Full time

    Want to raise standards in a fast-paced environment? As a Production Shift Officer, you’ll have the freedom to influence things with one of the world’s largest consumer goods manufacturers. **Production Shift Officer** **Haldwani, Uttarakhand** **Competitive Salary & excellent benefits package** Leading a manufacturing and packaging team in a...