"receptionist Cum Telecaller"

3 weeks ago


Haldwani UL IN Jasmine Corporate Full time

Telecaller cum Receptionist Haldwani Company DQ Learnings Location Haldwani In-office Department Admissions Front Office Reports to Centre of Operations Role Overview Be the first voice and face of DQ Learnings at our Haldwani centre You ll handle inbound reception outbound telecalling appointment booking visitor management and CRM updates so every enquiry becomes a counselling demo appointment and every walk-in gets a smooth experience Key Responsibilities Lead Calling Follow-ups Call new leads within 10 minutes run structured follow-ups via phone WhatsApp and SMS Qualify prospects book counselling demo slots send confirmations reminders and recover no-shows Front Desk Visitor Management Welcome walk-ins capture details route to counsellor trainer maintain visitor logs manage queues Handle centre phone lines Exotel WhatsApp Business and general inbox queries CRM Hygiene Zoho CRM Log every call note next action and outcome the same day Move leads strictly through DQ Blueprint stages New Contacted Interested Qualified Follow-Up Required Demo Scheduled Demo Completed Closed Won Lost use instant divergence paths as defined Admissions Collections Support Share fee plans and payment links as guided by the counsellor execute polite reminders as per policy Ops Coordination Maintain front-desk calendar demo class slots trainer availability and meeting room bookings Basic admin stationery ID verification document scan upload receipt handover Compliance Brand Etiquette Follow approved calling scripts DND data-privacy norms and DQ service standards Must-Have Skills Clear pleasant Hindi with conversational English excellent phone etiquette Strong follow-up discipline time management and note-keeping Comfort with Zoho CRM Google Sheets Gmail Calendar WhatsApp Business familiarity with Exotel Callyzer is a plus KPIs Success Metrics Speed to First Call 10 minutes for new leads Daily Call Activity 80-120 connected attempts new follow-ups Qualified Appointments Booked 8-12 day Show-up Rate 60 weekly CRM Accuracy 100 calls logged same-day correct stage next action always set No-Show Recovery 30 rebooked within 72 hours Service Quality Positive visitor feedback zero compliance breaches Qualifications 12th pass Graduate freshers welcomed if communication is strong 6-18 months in telecalling front office admissions support preferred ed-tech experience is a bonus Work Hours Days 6-day week typical shift 9 00 AM - 6 00 PM flexible for events demos Compensation Growth Fixed Salary Haldwani 10 000 - 18 000 month experience-based Incentives Performance-linked appointments show-ups collections support CRM quality Growth Path Senior Telecaller Admissions Counsellor Centre Operations based on performance Tools You ll Use Zoho CRM Exotel IVR call logs Callyzer WhatsApp Business Google Sheets Gmail Calendar and basic scanning apps Job Type Full-time Pay 10 000 00 - 18 000 00 per month Ability to commute relocate Haldwani Uttarakhand Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Language English Preferred Location Haldwani Uttarakhand Preferred Work Location In person



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